computer geniuses helpp!!?

Question

i have a dell labtop and i have a blue screen that says a problem has been detected and windows has been shut down to prevent damage to your computer
and then a whole bunch of other words like :
check with hardware vedor for BIOS updates
Disable BIOS memory options
check to make sure u have adequate disk space

then like technical info:
STOP: 0x0000007E

beginning of dump of physical memory
physical memory dump complete

help me pleasee!!

Answer 1

I have a dell laptop. Inspiron 5100. I'm not sure if it was the same, but I had an error message that said exactly that and it was because one of my RAM chips went bad. So if you can, test your RAM. If you haven't upgraded, then you should have two 128MB or two 256MB in your slots. You can get to this by open the cover on the bottom of your computer. Make sure you have the computer shut off, and the AC adaptor unplugged and battery removed. Test one chips at a time, by removing one, test, and then test the other if that one works. When testing with only one chip, expect your computer to be slow, but this test will let you know whats wrong.

If they both work, then try this:
go to start, go to my computer, right click on the C: drive, go to properties, then tools, then error checking, and run both scans. This will help as well if it has anything to do with system files or hard disk failure.

hope this helps

Answer 2

This is known as a Blue Screen of Death...

This could potentially be a malfunctioning hardware such as loose ram or a new piece of recently installed hardware....or it could be a misbehaving program such as spyware or a virus.

So, if you recently installed new hardware on your computer then you might just temporarily remove it and uninstall its software (if u did so) and see if it resolves the issue.

The Stop code you gave above cerftianly indicates to me tahat it is most definitely a hardware issue ... I recall when i had a 7E error it was because of an incompatible modem....but it is very general so it could be a variety of hardware issues.

If its not that and you dont find it too dreadful a thought you can consider reformating your computer and reinstalling windows and that will surely fix your problem BUT if it persists then this would unequivocally indicate it is a malfunctioning hardware device.

Answer 3

See if you can boot it from the install cd. If you're able to boot from the CD go to the Dell website and see if there's any firmware updates for your model.
BIOS is now stored in eproms or flash memory cards and there might be a problem there.
Is the computer still under warranty? If so contact Dell customer service.

Answer 4

The Blue Screen of death, that's what they call it. Will this happen often? if not then it maybe a hardware problem, like RAM, HDD, etc. I've tried this on my pc when installing vista, after installation, blue screen appeared... I used a cheap RAM 1gb per channel so that's about 2gb dual channel. I changed the RAM 512mb per channel so 1gb dual channel and the blue screen is gone.

Answer 5

First try this. plug your laptop in and take out your battery. Then fire it up and see if your problem goes away. 99% of dell laptop problems comes from their batteries getting unseated, it causes them to really stupid things, like blue screen. If it helps, then put the battery back in. If it happens again then you know your battery is bad, get a new one. If that doesn't help, try reseating your ram. these are the two bigest killers of laptops as they are constantly being picked up, thrown into trunks, etc. Sometimes you can unseat these and hose your pc.

Answer 6

although it could be many things but lately I've seen the BSOD (blue screen of death) being caused by a virus downloaded while visiting various websites.

go to the Trend Micro website and run their online virus scan before you go crazy trying to fix things that are not broken. the BSOD will continue to appear and shut down your computer if it is not corrected.

Answer 7

SYMPTOMS
After you upgrade your computer to Windows XP, you may receive the following Stop error message:
STOP: 0x0000007E (0xC0000005, 0x804E518E, 0xFC938104, 0xFC937E04)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Note The four parameters in this error message may vary depending on the cause of the Stop error.

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CAUSE
This issue may occur if a system thread generates an exception that the error handler does not catch. You receive this error message if one or more of the following conditions are true:
• If this issue occurs after the first restart during Windows Setup, or after the Setup program is finished, the computer may not have sufficient hard disk space to run Windows.
• If this issue occurs after the first restart during Windows Setup, or after Setup is complete, the computer BIOS may be incompatible with Windows.
• Incompatible video adapter drivers.
• A damaged device driver or system service.
• If the issue is associated with the Win32k.sys file, it may be caused by a third-party remote control program.

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RESOLUTION
Where to start
Use the Windows Error Reporting tool
Click Send Error Report when you are prompted to send the error report to Microsoft.
• If a fix or a workaround is available, click More Information after you send the error report to Microsoft. This helps you obtain the fix or information about how to work around the issue
• If a fix or a workaround is not available, you can use the "Advanced Troubleshooting" section to try to resolve this issue. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)

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Advanced troubleshooting
To troubleshoot this issue, use the following methods.
Method 1: Make sure that you have sufficient hard disk space
Make sure that you have sufficient hard disk space. For problems during Windows installation that are associated with a lack of available hard disk space, you must free space on your hard disk. Delete any unnecessary temporary files, Internet cache files, program backup files, and .chk files that contain saved file fragments from disk scans. You can also use another hard disk that has more free space for the installation.
Method 2: Update the computer BIOS
Make sure that your computer BIOS revision is current. Contact the computer manufacturer to obtain the latest BIOS update for the computer. You may have to temporarily disable BIOS memory options such as caching or shadowing.

For information about how to contact the computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and software vendor contact information, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and software vendor contact information, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and software vendor contact information, Q-Z
Method 3: Disable or update device drivers
View the Microsoft Hardware Compatibility List (HCL) to determine if the PCI devices in the computer are compatible with Windows XP. For information about the hardware compatibility list, visit the following Microsoft Web site
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)

Update the video adapter drivers to the latest versions. If a driver is listed by name in the Stop error message, disable or remove that driver. Disable or remove any drivers or services that you recently added. If the error occurs during the startup sequence and the system partition is using the NTFS file system, you may be able to use safe mode to rename or to delete the faulty driver. If the driver is used as part of the system startup process in safe mode, you must start the computer by using the Recovery Console to use the file. For more information about video adapter drivers in safe mode , click the following article number to view the article in the Microsoft Knowledge Base:
292460 (http://support.microsoft.com/kb/292460/) How to troubleshoot the video adapter driver in safe mode in Windows XP
If the problem is associated with the Win32k.sys file, the problem may be caused by a third-party remote control program. To remove the service, use the Recovery Console to start the computer, and then delete the specified system service file.
Method 4: Remove unsigned drivers
If you cannot start Windows in safe mode, remove all drivers that are not digitally signed by Microsoft.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
316434 (http://support.microsoft.com/kb/316434/) How to perform advanced clean-boot troubleshooting in Windows XP
Method 5: Remove all third-party drivers
In rare cases, you may be unable to determine which third-party driver causes the error. To troubleshoot this issue, move all third-party driver files from the Windows\System32\Drivers folder to a different location. To do this, follow these steps:
1. Use the Recovery Console to start the computer, or start the computer from a different installation of Windows if you have performed a parallel Windows installation.
2. Move all files from the Windows\System32\Drivers folder that do not have a creation date for Windows XP of 8/13/2001. If the computer relies on a third-party IDE or SCSI controller driver for correct operation, you must identify those driver files, and then leave them in the Windows\System32\Drivers folder.
3. Restart the computer.
4. Continue the Windows Setup program.
For more information about how to disable a service that prevents Windows from starting, click the following article number to view the article in the Microsoft Knowledge Base:
310602 (http://support.microsoft.com/kb/310602/) How to disable a service or a device that prevents Windows from starting

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MORE INFORMATION
If the following conditions are true, the issue may be a hardware incompatibility with Windows XP because all the installed drivers are Windows XP drivers:
• You receive the STOP 0x7E error when you first start the computer.
• You receive the STOP 0x7E error after you run the Setup program.
• You did not install any third-party drivers during the installation of Windows.
However, if you receive the STOP 0x7E error after you upgrade from Windows 2000 Professional, or if you recently added a new hardware device, this issue may be an incompatible driver or an incompatible hardware device.

If you are still experiencing problems similar to the one described in this article, it may be a different problem than the one described in this article. This is a list of articles that discuss similar problems that you can review to try to address the problem:
315222 (http://support.microsoft.com/kb/315222/) A description of the Safe Boot Mode options in Windows XP
314058 (http://support.microsoft.com/kb/314058/) Description of the Windows XP Recovery Console
308041 (http://support.microsoft.com/kb/308041/) Resources for troubleshooting startup problems in Windows XP
For additional information about other troubleshooting steps that you can use, click the following article number to view the article in the Microsoft Knowledge Base:
314063 (http://support.microsoft.com/kb/314063/) Troubleshooting a Stop 0x0000000A error in Windows XP
If these articles do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
http://support.microsoft.com (http://support.microsoft.com/)
Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.