As an American waiter, how should I treat European tourists? What are some differences in American/European?

Question

dining standards? I work in a popular restaurant in Los Angeles and meet and greet a lot of European and other tourists. Sometimes I feel that they don't "get it" and view me suspiciously as if I am trying to take advantage of them. Am I too approachable? Helpful? Intruding?

Thanks

Answer 1

I think it's a mix of culture shock and general stereotypes regarding LA.

For culture shock, I think the biggest difference is that Europeans in general aren't used to the American hospitality, many countries in Europe do not have a tradition of giving tips to the waiters, and many Europeans generally are not used to people (including waiters) being so approachable.

As for LA stereotypes, many people do tend to believe Southern Californians are superficial, fake and like to screw one another over as best as they can. I've encountered this stereotype both in Europe and on the east coast.

I think a lot of them are just shocked (in a good way), of how helpful and approachable you are, and just aren't used to it. I think they're positively surprised, but due to culture and maybe even language barriers, don't know how to react.

Don't change your ways!

Answer 2

First of all, Europeans don't smile that much as Americans. So the first impression of the famous american smile is "What on earth does this guy want from me?!" Probably, this alone explains all the confusion.

Second, my impression is that european waiters don't ask that often "is everything OK?", definitely don't interrupt the conversation at the table, and bring check much faster.

Third, in many european countries tips are included in the bill, so they don't give tips at all or give not so much.

Generally, Europeans mind their own business, don't start conversations with strangers, don't say to every person in the street "Hi how are you?". They are much more reserved than Americans. So for them the standard american behavior really looks like you want something from them.

Answer 3

No offence meant with this, but as a European in New York, American waiting staff can come across as rather pushy and forceful, selling this special or sauce and that dessert, then they like to ask and comment about where you're from. I was sometimes reminded of chipmunks on acid ... but then I realise also that that is part of the job and it's the sort of thing that you can expect when you go to another country. It's part of experiencing different cultures.

Answer 4

Don't sweat that. Just be yourself: polite, helpful, courteous, etc. Represent what a real American is all about. If they don't like you still, tell 'em Checkers is right down the street.

Answer 5

they come here to experience our culture....so give it to them!
(just don't tell them you know me!)