I am selling my laptop really soon. The person who wanted to buy it wanted me to reinstall the operating system so all my crap was off of the laptop. I used Symantic Ghoast which i learned is hidden in most dell computer. It reinstalled my OS and it all worked good, until i went to intall my antivirus. The cd spins around but the drive doesnt show up in my computer.
2007-10-26 17:48:13 · 3 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Hi there, everything went okay when you used Symantec Ghost (Ctrl+F11) right? That partitian is a ghosted image of the entire drive after everything was installed at the factory. That means that it includes the drivers as well and any antivirus software that was installed on it at that time (such as Nortons 30 day trial). If all they wanted was the OS reinstalled, I wouldn't worry about antivirus, they will have to load their own registered copy of something anyway.
As for the drive, the CD drive that is installed, is it the original drive? You haven't upgraded since you got the portable? If it's the original, then the driver should be installed with the ghost image, if you updated, then you will have to install the correct driver.
If the drive itself isn't showing up in the system under "My Computer" that could have something to do with the upper and lower filters in the registry. I have attached a link that will walk you thru how to fix that. Scroll down to Method 2 and follow the steps. It's fairly easy.
Another thing that I have seen happen is that the drive has been disabled in the BIOS. Start your system up and tap on the F2 key a few times when you see the Dell splash screen. Take a look in the system setup to make sure the Optical drive is still "enabled" (CD/DVD optical drives are under the section called "Drives" usually).
I hope something here helps.
2007-10-26 18:10:30 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Hi. The Dell computers use a hidden directory for some of the software. Just do what the asker wants and you should be good to go.
2007-10-26 17:54:15 · answer #2 · answered by Cirric 7 · 0⤊ 0⤋
Try going to Control Panel/system/hardware/device manager look for your cd rom drive then right click on it and select unistall then restart your computer
2007-10-26 18:02:16 · answer #3 · answered by Joe P 3 · 0⤊ 0⤋