2007-10-24 13:26:37 · 8 answers · asked by Anonymous in Social Science ➔ Psychology
I would say, "Many times I am a customer. I know what I expect when it comes to customer service- and I know how I feel when that service does not respect me. So, I would try to always remember how it feels to be the customer, and treat my customers the way I would want to be treated."
2007-10-24 13:32:33 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Well, it would be easier to answer this if I knew who you were interviewing. What company? But the bottom line is, a company can't make it without customers! So you have to know the 'needs and desires' of the customer and be ever mindful of those. Your job is to understand the 'need' of a customer to a company, and the customers needs and wants to his company or farm or whatever it is. A happy customer is your paycheck! Good luck.
2007-10-24 20:34:56 · answer #2 · answered by Mercedes 6 · 0⤊ 0⤋
Keeping the customer in mind means putting the customer's interests at the centre of everything we do, in our business relationship. That means proactively anticipating his future needs, ie. what possibly could the customer encounter in future, in which our service may be of help to him. Example: If we sold him a car - he most certainly would need to renew his insurance/road tax. We could check with him to see if he has anyone to assist him on this. If he doe not have anyone, then suggest reliable agents that could help him, or remind him before licence expiry.
A customer's needs and expectations grow over time - he will be needing more and more services and assistance. By keeping the customer in our mind, we are proactively serving him - even after we've sold him an item. In the end, we will gain long term relationship with him, loyalty and of course, sales referrals.
2007-10-24 20:36:30 · answer #3 · answered by BumbleBee 1 · 0⤊ 0⤋
I would keep the customer in mind by thinking like them. I am a consumer of products and know how I would want to be treated.
2007-10-24 20:29:47 · answer #4 · answered by Pat 5 · 1⤊ 0⤋
I would stop anything and everything else I needed to do to assist the customer. Without the customer, I would not have a job.
2007-10-24 20:36:01 · answer #5 · answered by Holiday Magic 7 · 0⤊ 0⤋
I would keep the customer in mind by trying to relate to the customer. You have to put yourself in their shoes. Even if you had to change the way you speak to them. Using phases as "I know how you feel" or " I know what you mean". You have to make the person feel like you know them on a personal level. Even if you have to make up things to make them feel more comfortable. AS in "oh I have young children also, I know what you mean". Hope this helps.
2007-10-24 20:32:11 · answer #6 · answered by sheilakel 3 · 0⤊ 0⤋
I would say,"If you give it to me, my job will be to keep the customer in mind!"
2007-10-24 20:51:56 · answer #7 · answered by Remlebeau 1 · 0⤊ 0⤋
i would remember that the customer is always right and try to cater to their needs as much as possible to make sure they have a great shopping experience
2007-10-24 20:29:13 · answer #8 · answered by Unsure 3 · 1⤊ 0⤋