Sending something back at a restaurant....?

Question

Recently I ate a swanky restaurant $45 plate of salmon, it was overdone and dry. I sent it back to get redone. Behind the scenes - What to the Chef's attitude when something gets returned?

Answer 1

I've worked in fine dining for years and I can tell you that if your food was in fact poorly prepared, the chef probably had no problem making it for you again. There's a decent chance the chef didn't even see it before it went out, though. Salmon should be served medium and if it flakes, it's overcooked and he would see that and have no problem fixing it. When people send back food that there is nothing wrong with, that's when chefs get angry. Say you order a well done steak and send it back because it's not juicy. Well no kidding you ordered a well done steak. It depends on the situation and the reason for sending the plate back, but generally if it's poorly prepared, he or she will recognize that and have no problem making you another dish.

And to all the people claiming food gets spat in... that doesn't happen at upscale restaurants. Chefs take pride in what they do.... your local Applebee's line cook could be a different story though

Answer 2

At that price it will depend upon if the actual chief Chef did the work or a member of the junior staff. If it is junior staff they may or may not care unless they get busted for doing it wrong.

If they are the owner or Chef, well then they care. A trained chef would have noticed it was too dry and not sent it out unless he was really overworked. In most cases it is a junior staff and the chef was ticked at who sent it OUT not who sent it in.

I would never send something back twice in any event. Just call it quits and go somewhere else. If they don't get it right, and I mean perfectly right the second time, they never will.

Answer 3

basically while the bottle of wine is unquestionably undesirable, it somewhat is "corked" or oxidized. A wine isn't seen undesirable in case you basically don't love it. If the wine is corked it may desire to have an unsightly corky or moldy flavor. whether that's oxidized (air has gotten by utilising the cork), it may desire to have an off flavor or aroma akin to Sherry. in case you think of the wine is undesirable, tell your server; they could desire to take it returned the reason you come back is that the wine is undesirable . notwithstanding many people do this so as that they could get yet another bottle complimentry . be beneficial . If not ask the sommilier he will inform you something. The business enterprise will certainly take the bottle has long previous undesirable. confident. It doesn’t make experience to bypass with the aid of an entire dinner ingesting some thing you don’t like. yet first you may desire to verify if the wine is in basic terms to not your flavor or is unquestionably improper. If the wine in basic terms tastes unusual and isn’t some thing you look after, choose for yet another wine, yet furnish to pay for the 1st bottle. A wine that’s improper is a diverse tale. A improper wine will the two flavor like vinegar or have an unsightly aroma. maximum eating places will take returned a improper wine and not value you for it. yet many wines concept to be improper are quite nice. the genuine issue lies with the wineglass. If it didn’t get thoroughly sparkling, it (not the wine) could nicely be the criminal. So start up by utilising asking for a sparkling glass. in case you attempt the wine in the recent glass and it nonetheless tastes improper, tell the waiter you’d prefer to choose for a diverse wine.

Answer 4

I think it depends on the restaurant...$45 for salmon better be damn good, and the restaurant builds cred on guest satisfaction. If it's a junkie place like Applebee's or Friday's...then I would NEVER send it back...they don't have a "chef" per se...but mostly junior staff (kids who think: it's us against them). Be discreet and polite, talk to a manager, they will usually bend over backwards for you.

Answer 5

Hello:

I have been warned by many many many people NEVER to send food back if it is wrong,because the kitchen staff will do some really nasty things to your food out of retaliation. I have heard many people say who have worked in kitchens that customers have no idea what extra ingredients that chefs or the kitchen staff will do to someone's food if they send it back to the kitchen because it wasn't cooked the way the customer wanted it.

I would just advise that you ask for your money back and don't ever send it back to get it fixed because you never know what extra ingredients that the kitchen staff will add to your food such as spit,and other things,not kidding!

Answer 6

i think when we go to a restaurant we go to expect a service and the chef should take special care and make sure the food going out is fresh, the chef probably doesn't like it when something he prepared gets sent back, but hey nobody likes criticized!

Answer 7

If it is a class act restaurant, they will apologize and ask if you wish them to try again or select something else from the menu. THEY WILL NOT SPIT IN YOUR FOOD, BECAUSE THEY RECOGNIZE THE FAULT IS CLEARLY THEIRS. This is provided you do not make a big scene, discretion is clearly the course of action here. I would not be surprised if they provide desert, gratis for your discretion.

Answer 8

Generally, its no problem if you send something too rare or underdone back because they can just throw it on the grill again, but chefs don't like getting overdone meat or fish back, because they have to throw it away. I wouldn't recommend it unless you like dirt or spit in your food.

Answer 9

I really would not want to eat it if it came back again. I think I would request a free meal or a refund of some kind. we have all seen the horror stories about what happens when you make the people in the kitchen mad.

Answer 10

you never know....i've heard some crazy stories. if i ever have a problem with my food, even at mcdonalds, i just ask for my money back, and give the food back. just in case i end up with the cook who has had a bad day.