I took my children to this play place and they advertise that they only charge $17 for 4 hours of play and they always pro-rate by hour. So..when I went to the cashier, I wanted them to play for two hours (that means $4.25 per hour/person..that would only cost me $17 in total)...but then she (cashier) told me that the owner decided to charge full price and if I pick them up after 2 hours, I get my money back. I reluctantly agreed and paid her $34. Then...the two hours later (it was 9:33pm), I went to the same cashier and told her that I am picking the kids up and I want my refund for those 2 hours that I didn't use. She proceeded to tell me that she couldn't give me refund because it was after 9:30!!! There was no written or verbal chage in this "refund policy". We used this place last night and there was no such policy and tonight they do!
I am furious! Are they allowed to change the refund policy as they pleases without notifying their customers
2007-10-20 17:12:25 · 5 answers · asked by Leigh TB 1 in Business & Finance ➔ Small Business
No, I would go back and talk to the owner. Explain what happened and how you feel cheated. Explain your children liked coming there and will be disappointed now that they can't and your friends are upset too so won't be bringing their children.
2007-10-20 17:15:27 · answer #1 · answered by shipwreck 7 · 0⤊ 0⤋
Problem is you went to the cashier instead of the manager. Cashier might not know what is what. Might be stealing refunds. Might be miss trained, might not even care and just says anything to anyone. Employee is just an employee.
When the 9:30 issue came up, you should of just calmly asked, " can I see the manger please? ". And then dealt w/ only them. If the manger did not solve the issue for you, then you ask them, " your manager or supervisors name and phone number please ". And you go up the ranks of command.
I had to do this a few years ago for my dad over his IBM laptop. IBM jacked him around and around so I took it over. They proceeded to do the same to me but then I went up the ladder. Kept going till I got the vice president of IBM laptop division. Once at his door, I asked him a simple question.. " don't you think its sad that a customer complaint has made it this far and not been solved by those under you? ".
My problem was corrected inside of 22 minutes and I was sent a email stating my laptop was brand new and now in the mail. The vice president even included a letter of apology, written, not secretary typed. And he let me know, heads would roll below him for him having to do such action.
Always go to the boss... always when an issue arises.
2007-10-21 00:23:48 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Ask to talk to the manager. The cashier is probably just doing her job. The manager would be able to make a decision as to whether you would have to pay the full amount or not.
2007-10-21 00:16:54 · answer #3 · answered by Ginger O 2 · 0⤊ 0⤋
Contact the Better Business Bureau and put in a complaint.
Also, put in a complaint in writing to the manager.
You can also file a complaint with the state's Attorney General.
2007-10-21 00:17:08 · answer #4 · answered by CYP450 5 · 0⤊ 0⤋
I understand you being upset, but the amount of money you lost was that of a Large Pizza from Me-N-Edds or Pizza Hut. Bear and grin it, and pass on your knowledge.
2007-10-21 00:16:41 · answer #5 · answered by Anonymous · 1⤊ 0⤋