I have a problem with my homehub. every time i try to use it, it tells me it is unable to connect to the hub. i have uninstalled and reinstalled all the software, i have turned off the hub and left it unplugged for days and when i put it back together it still doenst work. any ideas please!!!
2007-10-17 07:54:46 · 8 answers · asked by Iain T 1 in Computers & Internet ➔ Computer Networking
Are you connected wirelessly or via the RJ45 Ethernet cable? If wireless you need to enter your security key which is written on the underside of your hub. Hope this helps, if not try and post more information for others to help you. Good luck.
wdw
2007-10-17 08:03:48 · answer #1 · answered by Who Dares Wins 7 · 1⤊ 0⤋
ok you must install the hub before you do anything else, you must wait at least an hour for all the lights to stop flashing then install the PC to the hub, use the software and follow the instructions. if this does not work you may have a faulty hub, contact bt to replace
2007-10-17 15:05:16 · answer #2 · answered by Dark Crusader 5 · 0⤊ 0⤋
There should be a little button on the back of your hub..(wireless association) .all you have to do is press this and keep it pressed down for 2 minutes...your hub should then connect...as for the helplines they just try and make money by keeping you on a premium rate line....they all know that all you have to do is to keep this button pressed for 2 minutes...but it only takes them two secs to tell you that so it's not in their interests...try it see if it works and let us know if it does
2007-10-18 07:57:22 · answer #3 · answered by Anonymous · 0⤊ 0⤋
in the box your hub came in you will find a book in their is the tel number to call it is in India i found them a great help also if you are using an adaptor on your computer to connect to the hub is it compatible mine was not and i had to get a bt one good luck
2007-10-17 15:14:59 · answer #4 · answered by wag 4 · 0⤊ 0⤋
Yeah I had the same problem, telephoned BT on numerous occassions to sort it and in the end I demanded someone come out to fix the problem, which they eventually did. You are paying for the service that you are not getting after all so they have a duty to come out
2007-10-17 15:04:56 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Are you trying to connect wirelessly? It would be worth trying a direct cable link to see if you have the same problem. If you do then I recommend ringing BT.
2007-10-17 15:02:47 · answer #6 · answered by collingbournekingston 4 · 0⤊ 0⤋
Wireless? have the same problem, it drives me insane, all BT do is access my computer and put it right that way. That lasts for few days then it goes again. I wish you luck mate xx
2007-10-17 15:11:44 · answer #7 · answered by kitten 2 · 0⤊ 0⤋
You shuoldnt have to install the software, use a CAT5 network cable and set the internet connect to never dial
2007-10-17 15:03:09 · answer #8 · answered by Cupcake 7 · 0⤊ 0⤋