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A mobile leather repair person came to my house for an appointment I had scheduled with him. He did not call to confirm the appointment or remind me in advance. He just showed up. I completely forgot I had scheduled him and had already had the work done by another company. When I made the appointment with him he never stated there was a charge for missed appointments. When I got home, there was a bill in the door for his service call. I feel that as an experienced businessman he should have called to confirm that someone would be home before coming. The bill was for the full amount that I would have paid for the service. He has called three times since and requested payment and said that he would be suing me if I did not pay. Who do you think is correct in this situation? I'm not sure.

2007-10-17 02:13:46 · 10 answers · asked by cd4 2 in Politics & Government Law & Ethics

10 answers

He is right though he might not be able to make you pay the full amount (although if it gets to court you'll probably end up paying more and he'll get less because of lawyer fees).

The thing is that since you had made the appointment and he showed up at your place (which meant he had to use fuel and wear and tear on his vehicle to get there) and also because he had your appointment he was unable to go to another person's appointment that he would have been able to do had you not made an appointment with him (or had cancelled).

If you can't remember then I don't see why he should be punished (and yes, he probably should have called but if you make an appointment for him to see you at your home there is an expectation that you will be there without him needing to call you up beforehand).

I'd try to see what part of the full amount was for the labour of the service and what for any consumables used during it and see if you can get the cost of unused consumables that he could use for other jobs removed from it.

2007-10-17 02:28:46 · answer #1 · answered by bestonnet_00 7 · 3 1

Well you made the appointment - which is a commitment. He spent the time to make the call toy our place when he could have been elsewhere, had you the consideration to notify him that his appointment was cancelled. Your choice to go to anyone you felt could do the job. Also you obligation to keep your commitments. I would suggest you negotiate with him and pay for his travel time at the least. This is fair. I would not exactly agree that anything alse would be fair unless he bought some materials specifically for your particular occasion.
On the other hand emergencies do come up and yes, he should have called to confirm. I think there is fault on both sides but you don't want to get into a legal battle because it will cost both of you more than it is worth. Try to negotiate, and see where that gets you. In the end you can refuse and maybe he will go away. That, however is not a guarantee. How you can get out of it depends on what you have already said to him and how many options you have closed.

2007-10-17 02:23:47 · answer #2 · answered by organbuilder272 5 · 4 0

That is common practice, and there is most likely no way to get rid of the fee. They charge you in an attempt to detour you from making appointments and not showing up. Dentist's lose a lot of money when people don't come. The office calls and reminds you as a courtesy. It is your responsibility to know your appointment date and time. If they make an exception for you and not for someone else, it could be seen as some kind of discrimination. Just pay the fee and make sure you keep better track of your appointments.

2016-04-09 12:14:03 · answer #3 · answered by Anonymous · 0 0

Oh no you never have to pay if you order but don't use a service or product.

Now that you know, here is how to celebrate:

Tonight, go out to dinner at the most fancy resaurant in town, order everything on themenu, and when it arrives, decide which dish looks best. Eat that, but ignore the rest. At the ens of the meal, insist because you didn't eat it all, you only need to pay for what you did eat.

2007-10-17 03:18:10 · answer #4 · answered by Barry C 6 · 2 1

You should be charged a service fee for him coming out there and you forgetting to cancel it. It should not be the total amt he would have gotten but a small fee. I would ask him where it says you will be charged the full amt if you forget to cancel. Did you sign anything at all when you made the appt? If you didn't sign anything at all then I think you could get away with not paying it. If you did this for a Dr's appt you would be charged a fee.

2007-10-17 02:24:02 · answer #5 · answered by pookiesmom 6 · 1 3

He can bill you all he wants, but you're not obligated to pay. However, you can report him for harassing you. If his policy is to charge for missed appointments, he should have informed you in writing. I suggest you consult a lawyer, many of them give free 30 min consultations.
How about when an appointment is made, you stay home from work & they never show up? This has happened to me more times than I care to count. Should you bill/sue for lost wages? It works both ways.

2007-10-17 02:20:43 · answer #6 · answered by mstrywmn 7 · 0 5

It's your fault, you should pay the guy...it's not free to drive around to people's homes and lose work time.

2007-10-17 02:18:42 · answer #7 · answered by Anonymous · 4 1

You should pay some but I dont feel that you should pay the full amount that you would have been charged.

2007-10-17 02:21:14 · answer #8 · answered by Ashley 6 · 0 3

Call his bluff let him sue then ask where is the proof of his time for his visit ie: letter or e-mail etc. If you never got any of these he has no case.

2007-10-17 02:25:00 · answer #9 · answered by michael o47 3 · 1 6

no but sh-- happens

2007-10-17 02:21:15 · answer #10 · answered by Anonymous · 1 4

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