. A small crowd of customers is waiting for service. Some customers are becoming angry. what to do?

Answer 1

First, lets assume that you are properly staffed for your average customer load, or simply can't afford more people. The first step is an easy one that every company seems to follow - 20/20. Within 20 seconds, or 20 feet, of the customer entering the door, they should be greeted. Even if it's a "Hi, I'll be with you in one moment". If the wait is growing because of one "hands on" customer, it is approprate to break up the transaction with them and help others in the interim (of course, always ask permission to do so and let your second customer know you are now helping more than one person. And if your first customer says it is NOT ok to help someone else, don't!) The second step is to let the line know that they exist and you aren't ignoring them. Make eye contact, nod and smile, tell them that you appreciate their patience. Third, let the sarcastic comments roll off your back. Some people are so close-minded that waiting even 10 seconds will set them off, others could wait an hour with no fuss (though, never let them wait an hour). For those that become verbally angry, calmly apologize for the inconvenience, and let them know that they are important. Many times, if you stay calm, your customers will too. And if they don't, other customers will be sympathetic if you are doing all you can.

And for the first answerer, and any 'customers' that read this question, sometimes a company cannot simply hire more people. Maybe the rush is unusual for the time of day and doesn't warrant more people. Maybe someone was planned to be there, but by no fault of the company or the person in front of you, they didn't show up. Maybe they are hiring, but would rather be short staffed than hire someone who is unqualified (and would you really just want a body behind the counter, or do you want someone who can and will help you). And maybe, just maybe, the "Long" wait isn't as long as you make it out to be, but having grown up in a fast-food nation, you expect instant gratification. In that rare, but possible, case, I would recommend a little self-control.

Answer 2

this might depend upon the type of business but some general ideas, put a television where they can watch it as they wait, set up a display of your products so that they can see what you have to offer, perhaps make it possible for them to write out an order form as to what they want i order to save time when they are served, or as one answer suggested, hire more employees part time for the times that you have the rush if it occurs at the same time each day or week. I hope I have been able to help you!

Answer 3

Take them in the order that arrived. IF you start picking out the angry ones over the others the others will get angry and the angry ones will use it the next time.

Cut out as much idle chate with each customer as possible, move them thru quickly and with courtesy.

Answer 4

It is always good to acknowledge waiting customers. Keep assuring them that you will be with them as quickly as you can and try to get through it. If you are there by yourself, they should see that and understand.

Answer 5

Um provide the service they deserve? Seriously. Without customers, you wouldn't have a job so pretty sure you should do your job with excellence and without complaining.

Answer 6

if you don't have the employs for your business this can happen what to do? hire more people get going or your customers will be gone

Answer 7

get off the computer