work problem?

Question

I work in a call center,,,are supervisor hands out diffrent memos every day regarding customer that will be calling thru out the week ...so we have so many paper to try to rember... the problem is when the customers call sometime we forget that we have a memom or a new item for the week due to so many memos...is there a system that i can implant to help all of us out..please help it very important ...thank you

Answer 1

The basic idea is: You need to go paperless, getting your supervisor to send email instead of pieces of paper.

One example method (I'm sure there are many similar as you will see in these answers): My client's little group has lots of customer calls and lots of call handlers. They need to coordinate call handling so no two folks handle the calls (with of course the possibility that they'd give different or conflicting answers, or bug the customer with multiple calls, or whatever...).

We did this by setting up a gmail account. For one account, multiple people can logon at the same time (believe it or not). They fetch incoming emails. They call the customers. They "label" (categorize) emails. They "archive" the emails, thus marking them as "answered". Thus customer call handling is coordinated across many call handlers.

In your case, you'd have the supervisor send email to the ONE CENTRAL gmail account, to which all of you would logon, look at the supervisor's email, and react accordingly as time permits (and whenever the boss is looking over your shoulder and growling...heh heh)

Answer 2

An Access database with description and Unique memo ID. One of the filed can link to the memo body. The front page of the Access DB can be the categories of memos. This is not going to be a hard design/project, and does not require hight level of coding. Good luck!