Please help everytime i use my computer now it keeps disconnecting. My isp provider is PIPEX has been working ok since i started with them.Just since last month this has been happening.I phoned them up and they said it could be my usb port and i would need to purchase another modem for £35.They then said it must be my laptop and to get in touch with sony to get this fixed inside the usb port. I contacted sony and they said i would need to restore my computer but i really think it's simpler than that. Please anyone help me through this step by step as it's really annoying having to connect every 10mins or so.
2007-10-14 08:56:39 · 4 answers · asked by trishab352003 3 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
High speed more expensive?Do i ask pipex about this? Thanks
2007-10-14 09:10:10 · update #1
Not a virus i have an anti-virus installed in my computer
2007-10-14 09:33:59 · update #2
Maybe it can be virus. You can scan your laptop with a good antivirus or a good antispyware.
Also, you can go to control panel, system (if your S.O. is Windows XP, go to hardware, devices manager).If your USB were listed there, your usb port is working.
You can turn off your modem and after turn on after some minutes maybe it'll work.
Bye
2007-10-14 09:11:12 · answer #1 · answered by Cafs 4 · 2⤊ 0⤋
There are a number of reasons why you can get disconnected from your internet connection. One of them is because of viruses and spyware. You said you have virus protection... update that and use that to do a full scan of your computer and remove any virus it finds.
Now viruses and spyware are two different things. If you have an antivirus program, it doesnt necessarily follow that you are protected from spyware as well. If your program does not have a means for you to scan for spyware, get a spyware protection program and update that before you do a full scan. Spyware has the ability to prevent you from getting to websites or disconnect you from your connection so youll need to take those out as well.
Another possible reason why you get disconnected is through corrupted internet files. Try this as a possible fix... (no need to be online to do this)
Open internet explorer and go to tools on the menu. Then go to internet options. On the general tab, you will find the option to delete both cookies and temporary internet files. delete both of them because they may be corrupted.
Good luck! :)
2007-10-14 12:35:02 · answer #2 · answered by theNthEreWasyOu 2 · 1⤊ 0⤋
You have AOL (dial-up) that's the problem try to get a cheap DSL package and delete everything AOL
2016-05-22 12:19:29 · answer #3 · answered by bernice 3 · 0⤊ 0⤋
i had dial up with that problem. I got high speed and solved the problem. good luck
2007-10-14 09:05:47 · answer #4 · answered by snowriver 7 · 1⤊ 0⤋