2007-10-12 07:41:28 · 21 answers · asked by NYGIRLMIAMI 2 in Business & Finance ➔ Corporations
Don't get me started. Just yesterday my friend had their wireless networking "solution" installed. The installer was a a cable splicer with no networking background. They paid $150.00 for the router install and they lease the router from comcast for a few dollars a month. I told him I can install a router in about 10 minutes, but he wanted the modem moved to another room so he needed cables spliced.
He has two computers. The one upstairs wired to the router was working, but the installer left before he got the downstairs computer connected wirelessly working. My friend spent hours on the phone with comcast tech support trying to get it hooked up. No solution. I walked in at 7:00pm. I was surfing the internet on the downstairs computer by 7:10pm.
The signal strength on the wireless card was excellent, but internet explorer was freezing on start up. I right clicked on the explorer Icon and choose the Start Without Add-ins option. It went right to the home page. Then I found the problem add-in and uninstalled it. The Comcast phone tech thought the problem was with the network, but the signal strength was excellent. Explorer was just freezing on start-up. My friend had a netscape navigator icon on the desktop. All the phone tech had to do was tell them to click it. Netscape was working fine. It all seems so logical to me: Computer is connected but Explorer is freezing, so try a different browser DUHHH!!!.
I must advise against comcast's wireless networking solution. It is easy to install a router yourself. If you are not up for it and you don't have any friends who can handle it, you can get Firedog to wire 3 computers for you for about $100.00. Comcast's excuse for charging $150.00 is they will support problems with the wireless network if you buy their package. From what I've seen their support isn't worth it.
2007-10-12 08:00:12 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Switched to Comcast xfinity (TV, Internet and Phone) was installed on a Saturday, worked for two hours and phone and internet went out. Contacted Comcast and was told would be a week before they could come back, Service garage is less than a mile from my home. Found the problem myself three days later.and corrected it. A week later Internet and phone went out. Called Comcast and tech came out and found a bad amplifier outside and replaced it. It is now working. was charged a reinstilation fee for their faulty Equipment outside. When I called Comcast was told by first rep (Cant give you everything for free) and when I asked to speak to a Manager was told all were in a meeting.
2014-09-22 18:32:00 · answer #2 · answered by Carl 1 · 0⤊ 1⤋
I have always had great experiences with comcast. Yes, the service has issues but they always fix it in a timely matter and they compensate for lack of service. When I had satellite the service went out all the time and they blamed the weather and called it "interference" and I always had to wait it out and never gother anything back for the trouble. I will never leave comcast, compared to other companies they are by far the best in services and in customer service :-)
2015-02-23 10:04:53 · answer #3 · answered by Megan A 1 · 1⤊ 0⤋
Horrible. I've had problems with watching shows on demand, and they have been no help. Everytime a video won't play, I have to reset the box, wait 20 minutes for everything to load, and hope that it will work this time.
I also called them about adding NFL network which they took off without are consent. It took 3 calls and nearly 2 hours to get it back. Some of the worst service I've ever had.
I had timewarner when I was in NY, and that service was great. Just wish they had multiple cable options in central mass.
2007-10-12 07:46:17 · answer #4 · answered by mindspin311 2 · 0⤊ 0⤋
Unfortunately, I haven't had good success with Comcast customer service. The Reps aren't trained properly or isn't knowledgeable of their products and give wrongs answers to the customer.
2007-10-12 07:46:45 · answer #5 · answered by klm 2 · 0⤊ 0⤋
I'm with ACN and they offer 24 hour 7 days a week customer service and I always speak to a person not some stupid voice mail extension.
2007-10-12 07:51:39 · answer #6 · answered by daemon747 2 · 0⤊ 0⤋
What customer service. It's so terrible. I have never been helped by them. They just give you the run around and charge you for it.
2007-10-12 07:43:33 · answer #7 · answered by Jennie 3 · 1⤊ 0⤋
thumbs down. asked to spesk to a supervisor was told they will tell you the same thing go somewhere else if you're happy.I love Comcast!!!!!!!!!!!!!!
2015-04-17 12:48:42 · answer #8 · answered by Steve M 1 · 0⤊ 0⤋
Actually, my last experience with them was great. They showed up WHEN they said they would, did the work quickly -- and fixed things beautifully. Weird -- who WERE those guys?
2007-10-12 07:44:23 · answer #9 · answered by Yahzmin ♥♥ 4ever 7 · 1⤊ 0⤋
Suck it Comcast!
2007-10-12 07:43:03 · answer #10 · answered by Jon C 6 · 1⤊ 0⤋