I have a sm. home business that requires materials that I have been buying from one specific place for 2 yrs. My last order I rcvd. from them was broken and not what I ordered. I have called them 10 times (with no response) I have emailed over a dozen times to no avail. The Better Business Bureau can't even get them to respond. What do I do now. I am out hundreds of dollars. It was a crucial order. I had customers expecting it. I just want my money or the requisite order refilled. Any suggestions??????
2007-10-12 07:35:04 · 5 answers · asked by carolm0108 2 in Business & Finance ➔ Small Business
You can't let this ruin your business arrangement with your customers. If I had customers waiting, I would fill the order from another source, and ask for priority shipping, or have them drop-ship it directly to your customers if possible.
Then I would contact the old supplier via registered mail, with signature confirmation or return receipt to show that it was delivered and who signed for it, and tell them that the order received was wrong, and you want to return it and get your money back.
You may not be able to get your money back from them. It sounds like they've either gone under, or are about to. That's just part of the risk of owning a business, I guess.
2007-10-12 07:48:33 · answer #1 · answered by Ralfcoder 7 · 1⤊ 0⤋
find another source to fill the order
do what it takes to make the customer happy
an tack it all on to the claim for court for when you sue them.
it will come back to you in the end.
2007-10-13 13:01:04 · answer #2 · answered by tnthud 1 · 1⤊ 0⤋
Report to consumer affairs, then sue them in small claims .
2007-10-12 14:39:04 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Cardinal rule never sell something you don't have in your hands, this happens way often
2007-10-12 18:01:18 · answer #4 · answered by Anonymous · 0⤊ 0⤋
call sam
2007-10-12 14:40:56 · answer #5 · answered by mr. cheeze 3 · 0⤊ 0⤋