I called the company that was listed on my credit card statement. They stated that the transaction was a membership fee and the person had my mailing address!! Anyway, the customers service representative also gave me the email of the person who made this fraudulent transaction. And the culprit has a yahoo account. Has anyone else had this experience? If so how did you handle it and was the outcome?
2007-10-12 06:27:07 · 18 answers · asked by Anonymous in Business & Finance ➔ Personal Finance
I've never had this problem myself but when I worked for the bank, we usually advised people to file a Security Incident Report with either the credit card company or the bank account that the money was being taken from. You may want to call all of your creditors just to give them a heads up if you're afraid that other cards could be compromised. It may save you future headaches because if the company knows to keep an eye on weird transactions, then sometimes their security department can stop them before they go through.
2007-10-12 06:31:27 · answer #1 · answered by Patricia Z 2 · 2⤊ 0⤋
I am Chief Investigator at a large Internet retailer, I came up through the ranks starting as a fraud analyst.
Get a new card account number.
There is really nothing else that can be done. Although it sucks, the guy is an evil thief, etc. etc. -- there's nothing the police can do, or have the time or resources to do, and it's simply not worth the time or energy required to go on a wild goose chase.
Does that stink? I suppose it does. But millions of fraudulent transactions go on all the time. Thousands of them every day. It's part of the cost of doing business. No single fraud of that kind is worth going after. Only when a transaction is part of a very large case involving thousands of such transactions by the same people is there any value in trying to nail the scum.
You can file a police report. Not such a bad idea if if makes you feel better. Just don't expect much.
The e-mail address is absolutely useless. It's a disposable address, it was signed up with fake information.
The best thing you can do is have the fraudulent charge canceled, get a new card number, and keep that freaking thing to yourself.
Oh, and fergodsakes -- QUIT ANSWERING THOSE PHISHING E-MAILS!
2007-10-12 06:34:32 · answer #2 · answered by Matthew O 5 · 1⤊ 0⤋
I work for a PC gaming company, and I get calls like this quite often (credit card fraud). In most cases, the email address used is a bogus account. If they have your credit card number and your mailing address, they most likely have the CVN (the last 3 on the back of your card). CANCEL THIS CARD IMMEDIATELY!! Also, contact your other credit cards and let them know that you've had fraudulent charges on another account and they can put a 'watch' on your account. Also, contact the 3 credit reporting agencies and have them flag your account. What this will do, is if any new accounts are opened in the next 3 years, you'll get a phone call to approve the opened account.
And as another poster stated, contact the cops and file a police report. You really need to stay on them, as they usually don't do anything with it (I was a victim of credit card fraud, and my cops did didly-squat!).
2007-10-12 06:40:07 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Turn it all over to the police. They have more resources than you do. All you can do is email the person--- they can see your email and delete it and you can't stop them. The cops *may* be able to access Yahoo records to get a better idea of the person's identity. Don;t get your hopes up, though; since you can open a Yahoo account from any computer in the world and you don't need a credit card or drivers license to do it, the cops might track this person right back to a public terminal at a hotel or library, and no further than that.
2007-10-12 06:30:34 · answer #4 · answered by dcgirl 7 · 1⤊ 1⤋
No, I haven't experienced this, but I think it is great that you have the email address. I am assuming you have filed a police report. The email address could help with the arrest.
I'm sure you want to email the dirty rotten bastard and give him/her a piece of your mind, but better wait until you report your new-found info to the police!
2007-10-12 06:33:42 · answer #5 · answered by sally 5 · 0⤊ 1⤋
Report it to the police and let them handle it. Also report it to the credit card company.
2007-10-12 06:36:14 · answer #6 · answered by Brenda 4 · 0⤊ 1⤋
verify such as your interior sight regulation inforcement. perchance they could contact yahoo and get more desirable data on that digital mail. also contact your monetary company and that i'm hoping you cancled your card. This agency could actually have the call of the guy.
2016-10-09 02:28:37 · answer #7 · answered by ? 4 · 0⤊ 0⤋
Tell the rep that you want a refund because you did not authorize the charge, then make a police report.
2007-10-12 06:30:53 · answer #8 · answered by Renaissance Man 5 · 0⤊ 1⤋
file a police report and include yahoo's cust svc agent on the report.. take this up the ladder as they can see who's account this was siged up under and what IP address.. don't hesitate
2007-10-12 06:31:38 · answer #9 · answered by ? 3 · 0⤊ 1⤋
Call your credit card company and dispute the charge.
2007-10-12 06:29:44 · answer #10 · answered by Anonymous · 1⤊ 1⤋