What it is my gas boiler broke on the 14/9/07. Got the engineer out and he replaced the control board and said that he gave it a full service and left it working 100% as he put on the service report, and said i had a 12 month guentie, Know less than a month later its broke again. My question is should he charge me when he comes back out. need help asap.
2007-10-09 21:54:54 · 8 answers · asked by woody 1 in Home & Garden ➔ Maintenance & Repairs
No any work he does will be covered by the guarantee you have.
2007-10-09 21:57:35 · answer #1 · answered by ? 4 · 0⤊ 1⤋
The service is just a clean and test. If the new board is now faulty , then you could claim under the guarantee for the part only (unless the guarantee included labour), but the engineer did not guarantee the rest of the boiler, If you need some type of guarantee for the whole boiler, then you need to take out an insurance policy, British Gas do an insurance, but it will cost you more in the long with an insurance policy.
They are a rib off, People buy cheep nasty boilers that always brake down and then spend hundreds on an insurance policy for the repair ! Far better to buy a good boiler like a Valliant that cost a little more and not have any faults.
2007-10-10 11:07:25 · answer #2 · answered by Anonymous · 0⤊ 0⤋
He replaced the control board and that is guaranteed by the manufacturers of the board, if it is faulty they will replace it, your engineer will have to get a new board, then send the other back to be tested, then he will be refunded if it is faulty. The service guarantees the boiler is safe, not that it won't break down (though it is less likely to). To clarify, if you took your car for new tyres and they said they guaranteed 12 months, if the exhaust fell off the day after, do you think they would replace it free? To add to comments made after mine, Vaillant are a good boiler, Worcester Bosch are equally as good, Vaillant did have recalls last year. British gas are not the only company who do insurance (if you get the right insurance, it is worth it, regardless of boiler), look around, British gas have the financial clout to beat anybody on price, but they choose not to! The company I work for do breakdown insurance, in my opinion it is better, with more cover, better visit time, cheaper and more honest, it is definately worth looking around.
2007-10-09 22:35:03 · answer #3 · answered by Anonymous · 1⤊ 0⤋
I don't know the laws of your country but, assuming they're about the same here. he's guaranteeing the work he did, nothing more.
He can't guarantee something he doesn't know, IE: something that happened that wasn't his fault. He can come back and, look at it, hope he's honest and will admit to something he missed, something that happen after he left, etc. This is a hard call.
2007-10-09 22:01:14 · answer #4 · answered by cowboydoc 7 · 2⤊ 0⤋
What is the fault
if pcb is faulty u r covered
anything else u will b charged.
thats if he comes back?.
2007-10-13 08:01:29 · answer #5 · answered by ? 4 · 0⤊ 0⤋
You do not pay anything to have guarenteed work repaired.
2007-10-12 10:16:04 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No, you should not be charged. He said it was guaranteed.
2007-10-09 21:57:40 · answer #7 · answered by Anonymous · 0⤊ 1⤋
no call the number on the guarentee, they will send the apropriate person to you
2007-10-09 22:03:36 · answer #8 · answered by wonderingstar 6 · 0⤊ 2⤋