What type of questions should I ask as a personal banker to achieve sales or a new client?

Question

I am going to have an interview and they will be asking me to role play as a personal banker...the manager will be the customer. I know not much about the financial world to know questions to ask...what type of questions should i ask to lead to a sale? I NEED HELP!

Answer 1

Generally speaking, you can find the answers either from your manager or at the library or even online via a search engine.

I can't answer your question, except to relate something that happened to me, as a customer, a few years ago:

I went to a newly opened bank, and was warmly greeted at the door by one of the managers (i.e., he didn't crush my hand in a handshake nor was it effete; he didn't act like a circus clown or car salesman ("HOW can WE help YOU toDAY?"); he was dressed in a suit and tie, etc). Since all the managers were busy with customers, he took care of me, personally. He was friendly and intelligent, but that didn't matter, because I would have opened an account, regardless (I got some kind of bonus for opening the acct, but can't remember what it was).

A couple of months later, I returned to the bank for some reason, and saw him sitting at his desk. As soon as he saw me, he stood up, smiled, and said, "How are you, Mr. X?"

I was totally floored that he remembered my name! THAT was amazing! I've been a customer of banks for YEARS, and they wouldn't know me from "Adam", but this guy remembered me after only about a half-hour visit AND after two months had passed! Even if he has a photographic memory, it showed a lot of class! (some tellers might recognize me, and say something like, "Nice to see you, again," but not use my name).

Conversely, I detest being called by my first name, unless I tell them (i.e., bank, grocery store, gas station, whatever), that it's okay to do so. I am a customer, not their friend or relative. Show respect!

Anyway, I had to move out of the State, and had to close my account, but, I assure you, that simple gesture would have kept my money at that bank!

Good luck!

Answer 2

A personnel banker works for you. All questions should be on your side of the deal.

You are doing the interviewing, not the other way around.