I just got high-speed internet from Comcast and when they came over to install the cable modem, they also cut the ends off all the other cables in the house and pushed them down. This made me really angry, as I'd like to have the option to move my modem to different rooms in the house later on.
They said it's their policy to do this to prevent illegal cable access, but I don't even watch TV. Is it legal for them to cut the cable in my house.. don't the ones inside belong to me?
2007-10-08 08:11:46 · 11 answers · asked by evilnumberlady 4 in Politics & Government ➔ Law & Ethics
When I bought the house, there were no "jacks" just cable wire coming up through the basement. In the living room at least, they seem to have just cut off the head and pushed the cable back through the hole into the basement. I don't know what happened with the one in the second bedroom, as I can't find it in the basement, but it's likely the same deal.
2007-10-08 09:22:58 · update #1
yes they do belong to you, policy? yeah right...their doing it so that you have to call them and pay them so they make money when they have to come to your house and move the cables...
2007-10-08 08:16:16 · answer #1 · answered by Anonymous · 3⤊ 2⤋
What?!!!!!!! What you are saying is they cut the rest of your jacks? Or cut anything? Their job (another is right as to independant contractors) is to come over, find a jack and make sure it works. That's flippin it.
It would make no sense to cut them. The cables on your property are yours. The "to prevent thing" is bull. Besides when and if you upgrade to cable or TV are they going to fish them out of the walls? Rip out drywall?
It could be nothing. Have you tested the other jacks? Call Comcast and ask them what the deal is. You want a guy to come out regardless and you want a real Comcast tech.... not a contractor.
If they don't work and you don't get a reasonable explaination go to the police station and file a complaint. Jacks are supposed to work regardless. Then call Comcast again.
Yes it would be much easier to spend $60 on wireless. But if the jacks don't work go to town.
2007-10-08 09:16:40 · answer #2 · answered by jackson 7 · 1⤊ 0⤋
Do you think this cable company was somehow doing something illegal? They almost certainly were digging within a public right-of-way or a utility easement, and so did nothing negligent. It is probably your tree that had no "right" to have its roots there. Yeah, I know that sounds silly, but if your neighbor's plant is intruding onto your property, generally you have the right to cut it back to the property line (including the roots). Of course, you should go ahead and notify them of your loss and ask for a payment. Maybe they were actually not doing what they should (or vice-versa). Maybe it you are insistent enough they will make some kind of settlement, just so you will go away. Can't hurt to try. Good Luck
2016-05-19 00:48:52 · answer #3 · answered by ? 3 · 0⤊ 0⤋
Yes they have the right, but I never heard of that. If you want to move the modem, or watch tv in such and such a room, they will come out and repair it at their expense.
Most of the cable installers are independent contractors, not Comcast employees.
Call Comcast and complain.
But anyone at any Radio Shack could tell you how to repair this yourself :)
2007-10-08 08:24:01 · answer #4 · answered by Barry C 6 · 1⤊ 0⤋
If that is a policy, it is a STUPID one. I could spend $10 at Wal-mart and reconnect all of the lines in under an hour. If they want to block you from watching cable, they should do that where the cable enters the house.
2007-10-08 08:24:10 · answer #5 · answered by STEVEN F 7 · 1⤊ 0⤋
The cable company only owns the box on the exterior of your house and the cable back to the pole.
Some cable companies also own the cable box or computer modem inside your house.
The cabling withing the walls of your house is yours, not the cable company
Cutting off all of your cable connections throughout your house is criminal vandalism.
2007-10-08 08:38:42 · answer #6 · answered by sprcpt 6 · 0⤊ 1⤋
When you get high speed internet or digital cable, the signal that you require is greater than basic cable. For that reason, they probably disconnected splitters that you had previously installed to get a better connection. If you want the other connections, just call them and tell them to come back out and hook them up. Its not a federal case.
2007-10-08 08:25:11 · answer #7 · answered by Anonymous · 0⤊ 1⤋
If they provided you with and installed the cables, then they can cut them.
If you purchased and installed the cables they cut, you can file a claim with them only if you can prove ownership with a receipt. If you do file a claim, send the claim via certified or registered mail with return receipt, and only include copies of the receipts.
2007-10-08 08:26:29 · answer #8 · answered by Horatio 7 · 0⤊ 0⤋
The inside comes from the outside - and you do not "buy" cables you lease them with in order to watch TV.
It probably is policy - but has little or nothing to do with pirating TV, but in requiring you to pay additional charges for more modem hook ups.
Comcast = kings of scamming the customer.
2007-10-08 08:19:19 · answer #9 · answered by Susie D 6 · 3⤊ 1⤋
Sounds like you need a lawyer. Those cables belonged to you. Have them reinstall them or else.
2007-10-08 08:16:58 · answer #10 · answered by nitr0bike 4 · 2⤊ 0⤋
Just guessing they have a right. Corporations own the US. Can you really think of any circumstance anymore that individuals have more rights than corporate America?
But google comcast complaints, it's interesting.
2007-10-08 08:19:35 · answer #11 · answered by Middleclassandnotquiet 6 · 1⤊ 1⤋