Cracked???????????

Question

I have a Motorola KRZR from Alltell; previously Midwest Wireless, until Alltell purchased MW.

Unfortunately, my cell phone was recently damaged. The front is cracked. I'm not sure how it happened; it was safely kept in the inner pocket of my purse all through the day, but when I took it out to check my messages in the late afternoon, the last time I saw it having been about 8 AM, I opened the phone. When I closed it, I noticed a little line on the front, that I KNOW hadn't been there that morning.

At first glance, I'd presumed that the "little line" was simply a smudge, because the phone smudges rather easily, however, further examination proved that it was not a smudge, or even scratch--the front of the phone is cracked.

It has not been dropped, misused, hit on anything, or anything else like that, in the past month. A little over a month ago, I dropped it, however, it hit very fluffy carpet, and was fine.

Will the insurance from Alltell cover this?

Answer 1

insurance covers any damage or even loss. you will have to pay a deductable and they send you a phone (refurbished)

Answer 2

Call and find out...if someone gets mouthy, ask for a supervisor or hang up...Usually if a company is bought and sold they may have different policies...ask.

Apparently, the plastic got old....
Wish you luck