my files are infected by vrus/worm named Win32:vbgen-DL, what should i do?

Question

I have already installed avast antivirus software...When i started to scan, it was able to detect the virus but it could not repair or heal the virus...any suggestions please? Tnx a lot...

I have already installed avast anti virus software. When i restarted the computer, it was able to detect the virus but it could not heal it...any suggestions pls...tnx a lot....

Answer 1

First you will want to disable system restore (and then once cleaned you can re-enable system restore and create a clean restore point - do this so as not to reinfect yourself later).

I would also close out of any programs running, background programs, etc... ctrl+alt+del (once) >> task manager >> highlight and end task on all but your antivirus and needed services (if not sure leave em alone).

If you are using antivirus from a RELIABLE vendor like McAfee.. you can force an update of the virus definitions (which should be automatically downloading and instaling) and then run a complete scan.. which will remove the malware.

If you do not have reliable antivirus (I strongly suggest getting it for future) you can do a web based scan from http://housecall65.trendmicro.com...
this is a free scan AND removal.. it will take a long time since it's either java or a small download but it will work in a pinch (unless in some rare cases the worm is able to disable it... which is doubtful).

Good Luck

ps. some malware that antivirus will catch while you are browsing the web has to be manually deleted from the temporary internet files folder.. this is because your browser is open and the malicious file is "in use".. so you have to first close out of the browser (carefully) and delete the file.. if it still says in use, reboot to safe mode, and manually delete the file.

Answer 2

Avast, when virus found, has the option to 'restart PC and scan' , this option I think is on the bottom left of the warning screen when virus is found.

This allows Avast to scan BEFORE windows is loaded, and most virus are not activated at that time.