how to deal with difficult customers?

Answer 1

Listen
-Don't Judge
-Make words to show you are actively listening, like "oh", "I see", "great", "that's terrible".
Identify what the person is asking for
Repeat back what the person asked for
--look for approval or for claification
If appropriate apologize for yourself or others
Tell the person what you will do or do what you need to do to make them happy

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That works great for a complaint from a difficult person. But what if they are just difficult, like a mean customer at a resteraunt who's demanding.

Then, smile, be polite, and couretous, be direct and honest, pay attention to what's being said. Some difficult customers are just trying to communicate what they want, so be sure to follow their rules as sometimes this is just their way of tell you what will make them happy.

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For difficult customers who are vulnerable, like patients in a hospital. Look to underlying causes, listen, and identify potential issues, concerns, life changes etc. Be direct and do not condone incorrect behavior. Set rules and boundries if necessary. Be willing to listen empathically and show your compassion.

Answer 2

Be straightforward, and keep your smile.

Difficult is relative. If you yourself is in a bad mood, you will see customers as difficult. The best sales people are those who have an exceptional understanding of the human psyche. If you are good at it, you will even enjoy encounters with difficult customers.

Answer 3

Don't be yourself. Make another person out of you that doesn't know hatred and doesn't gets angry. Think that this is not you who's dealing with the customer, with that kind of thought you will avoid having that customer getting into your nerves. But if you can't really take it, go straight to the easy solution, pass them on.

Answer 4

Grin and bear it. And do what i used to do....since i worked at a fast food chain...after several frustrating ocassions in dealing with difficult customers, i would go inside the walk in freezer, close it, and just shout my heart out.....hahaha.

Answer 5

I try to be polite at first. If the customer continues to be hard to deal with I have no problem showing them the door and tell them they are welcome to go elsewhere.

Answer 6

Humor them. And if you own the business, you will laugh all the way to the bank.

Answer 7

Listen to their sentiments and disappointments. After that, they will cool down eventually.

Answer 8

ask security to throw them out of the store.

Answer 9

just smile and wave boys just smile and wave..(penguins in madagascar movie)

Answer 10

with a smile and understanding