customers are always right is it part of custom service?
2007-10-01 03:26:04 · 11 answers · asked by foke88 1 in Local Businesses ➔ Other - Local Businesses
Absolutely not!
The guideline now is: Everything, within reason, should be done to service the customer to their satisfaction.
I am in a customer service field and when I interview applicants and they say "The customer is always right", I literally cringe. I can just see my entire business going out the window because the "always right customer" came in and asked for it.
Some customers cannot be apeased. If you set out to give every customer exactly what they want, you will fail. You should plan to satisfy every customer, which is not always the same as giving them what they want.
It's a great idea, but it is unrealistic. Back in the day of majority honest thinking, it was great, but now there are a great number of people who will take advantage of this idea and create a great amount of hardship on you and your business.
In the interview, I would use what I have listed above as the new guideline, and if the interviewer looks at you funny or begins to tear that statement down, then resort to "The customer is always right." Some businesses still want to hear that, even though very few still follow that principle for the same reasons I've described above.
2007-10-01 03:49:33 · answer #1 · answered by Goyo 6 · 1⤊ 0⤋
The phrase has always been bastardize. You can not possibly make it in business if the "customer" was always right. I think more appropriately, " great customer service" should always be your number 1 priority. That may entail allowing a customer to be "right" on occasion but if you live by that credo you could be creating more problems. You can't expect to please every customer everytime.
2007-10-01 20:06:14 · answer #2 · answered by Sam B 4 · 0⤊ 0⤋
Its part of customer service for those that want to make a decent living from their customers - If you prove to the customer that he/she is actually not right then it is quite likely they won't be your customer again. Use tact and diplomacy to get your point across and don't make them look stupid even if they are.
2007-10-01 12:52:32 · answer #3 · answered by aac1_uk 1 · 0⤊ 0⤋
apparently so, but i always want to shout at my customers saying no you're wrong blah blah! They try bring back worn clothes about 4 months old so our tills dont recognise the selling price and they demand a full cash refund. They were wrong because they ignored the fact they had 28 days to return it and that you need a receipt. But they will explain to you, an abusive customer, you may have to allow a manager to back you up and managers may have to give in and let them have the money back.
2007-10-01 10:36:26 · answer #4 · answered by a beautiful lie 6 · 0⤊ 0⤋
Customers are always right up to a point
2007-10-04 12:49:34 · answer #5 · answered by ginoguarino 3 · 0⤊ 0⤋
When I used to work for large retail companies many years ago that was always the policy no matter what, when I started my own retail company and I was the boss the customer was right if they were right and if they were wrong I would let them know, I told my employees to do the same.
Ken
2007-10-01 10:35:02 · answer #6 · answered by Anonymous · 0⤊ 0⤋
customer is always right, however you have to find a way of learning a lesson and procedures in place to stop that, ie your mistake, make sure you dont do it again
2007-10-01 10:37:18 · answer #7 · answered by youngperksy56 5 · 0⤊ 0⤋
It is part of most jobs. eg. a hospital - the patient is always right. Technically, they may not BE RIGHT - but ethically they are - and this attitude is to be foremost.
2007-10-01 10:37:34 · answer #8 · answered by Julia H 4 · 0⤊ 0⤋
yes and reinforce this point in the meeting.
It will help you get the job
2007-10-01 10:33:10 · answer #9 · answered by Michael M 7 · 0⤊ 0⤋
and if they ask you to spell Interview, make sure you spell it right. Not like you have in the question! ha ha
2007-10-01 10:34:10 · answer #10 · answered by Anonymous · 0⤊ 0⤋