I do not know what is "common" but I can tell you what I have seen a lot in my career in computing, where one of my "customers" is the accounting dept.
I have tons of " war stories" ... hopefully some of the following will be entertaining.
Error rates that are so severe that I believe they were made by crooks, but it is not something that I could prove to a court of law.
Example ... We have 8 phone lines with AT+T. We change the nature of our business, and switch board so that now we only need 4 phone lines, for fax, computer, voice etc. and no longer have a 1-800 line. AT+T keeps billing us for the 1-800 line. We keep telling the billing people the date it was disconnected. We can't get them to stop billing us.
Eventually we pull the plug on AT+T & go with a different phone company. 10 years later, AT+T is still calling us, asking why we won't pay our phone bill for this 1-800 # ... they act like we have the # right now. Our accounting lady tells the AT+T person to call the # & see for herself "Oh she says, it has been disconnected, I will fix the billing." But they never do, they are calling us again a month later to ask why we are not paying the bill for our 1-800 #.
Multiply this scenario 100 fold with other companies ... big names too IBM ... seems like the bigger the company, the more they want to do this to the little guy.
We have this factory in another state. Some employees get their paychecks via direct deposit to their bank accounts. Some want to get a check in their hands. Because of the union contract, the pay check for last week's work has to be delivered Friday of following week to the workers.
We cut the checks on Monday, send by registered insured snail mail & uusally it gets to the other factory by Wednesday, sometimes Tuesday, rarely as late as Thursday. We insure for the amount of money that is the total value of the checks.
We get a call from the Postal Service. They have lost the paychecks. They are only willing to reimburse us for the cost of the paper, and cost of running the computer system to back out the paid checks, reissue replacement paychecks. They are not willing to reimburse for stop payments through the bank, or the risks to our employees of identity theft, if the payroll info on the check stubs gets abused.
I make various suggestions about alternatives, which accounting and management are not interested in.
Well, we get the checks re-issued, and they are in transit in a privately chartered cessna, when the post office calls back. Guess what, our paychecks turned up, and will get delivered, and the Post Office does not owe us a dime.
Needless to say, we are no longer using the Postal Service for the delivery of paychecks to our employees.
I assume you have heard of big companies moving jobs off-shore. A lot of this work is going to people who are unprepared or untrained. We have corporate customers that used to send us payments for services from their corporate offices in USA.
Now that is handled by some office in Jamaica, India, Phillippines or God Knows Where. We get a payment. The $ does not match up with ANY of our invoices to the customer. We call and ask for the remittance advice.
The what?
You know, what comes with the check, to list what you are paying for.
It goes downhill from there. They do not understand banking, accounting, checking accounts, the concepts or the terminology.
For each payment it takes maybe 25 phone calls to get the answer, then we know what they paid for, and it is calculated wrong.
We have had to simplify our terms because of this.
Used to be pay in 10 days get 2 % discount, or pay in full in 30-45 days depending on the customer.
Well they pay in 200 days and take a 10% discount.
They just do not understand the system.
Do you ever have trouble balancing your bank statement? Did you know that banks make mistakes?
Our bank is one of the biggest names in the country.
I have tried unsuccessfuly to persuade management to switch to different bank, and not have all the company's finances in one place.
One of our owners wanted to make an early withdrawal from our Chirstmas Club, went to the Bank, turns out the money was not there? What happened? Christmas Club deposits are a special deal ... there's only one lady at the bank who knows how to handle them. She's been on vacation for a month.
Our bank called to say OOPS, they lost $ 100,000 in deposits from various customers ... they had the list of customers that do WIRE transfers directly to our bank, and the sums of money. So we call the customers to explain. They do cancelation work on the money, and reissue payments. Then the bank calls to say OOPS, they found the money again, and are depositing to our account, and deducting from our customers accounts. This is after everyone had cancelled the payments that the bank lost.
Some problems, we do not know if it is the bank that screwed up or some place else. We pay our taxes into a special account, and the government makes withdrawals from that account. At the same time we send a report into the government ... here's the basis of the taxes, the math, what the total comes to. Different taxes at different rates ... monthly, quarterly, etc.
So one time we get a call from the lady with some government agency ... they did not get our money.
Did your computer connection fail?
She not know, she not a computer person, all she knows is she got our financial tax return statement but the money for us did not make it into the government bank account. They need it.
We call the bank. The bank records show the government computer getting the money transfer.
The government employees don't see this.
Fortunately we were able to get customer service at the bank to work with the government computer people to resolve this.
Various departments of government have been sending us surveys to fill out ... detailed data, weird stuff, not a good match with how our records are organized. So every company department that gets one of these sends to me, the computer guy, to try to extract the data the government needs.
I fill in to best of my ability, in some cases need to discuss with some co-workers in specialized departments how to interpret some of the requests. I make photocopy of what I filled in, then send off the original.
A little while later we get the exact same form with a government gripe that we missed the deadline to file. I pull out photocopy, fill in again, sent it in.
Third time I call the office associated with a form. They have no record of getting it. I ask my boss if I may send it in registered mail. No go, just send it regular snail mail.
Fourth time, I have discussion with boss. Decision is to toss it in garbage and ignore the government threats that we will be prosecuted if we continue to fail to fill in this form we have sent in 3 times already.
Then I get call from some government beaurocrat to ask questions of the person who filled in the form. He wants to know my job title. I say "Whatever the job calls for, I fill in what sounds appropriate, in reality I am the computer go to guy when they need to figure out some data." He says that this form should have been filled out by the company chief financial officer.
I tell him that he is blowing smoke, that nowhere on the form did it say who has to fill out the form, and besides, even when there is a form that has to be filled out by some specialized executive, they are going to come to me anyway to get the data needed. Who do you think does the software to get the reports used to run the company? So, if you want your idiot forms to be filled out by a particular executive, you need to redesign the forms and the instructions to say so in plain English.
2007-09-30 19:10:04
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answer #1
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answered by Anonymous
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