I was a local taco bell yesterday. I had a coupon for a free meal which said it was good at all locations. I was refused in using it. However I had two other coupons last week and they accepted it. the manager was rude and I told him I would contact someone. He replied call who you want to call. I would have understood if my coupon would have been denied the first time but that was not the case. I was very embarrased in the store and frustrated. I contacted the customer service line but I dont know if they will be helpful or not. I have read there code fo conduct as a company and they was in the wrong?
I dont want this to happen to any one else.
suggestions?
2007-09-30 03:27:01 · 12 answers · asked by Derrick S 1 in Dining Out ➔ Fast Food
All you can do is call the cutomer service line. Trust me, this info gets sent to the higher ups in charge of that location and they always get mad and willl write people up or warn them etc
2007-09-30 03:31:12 · answer #1 · answered by ash 3 · 2⤊ 0⤋
Taco bells are franchises. Did you call Taco Bell or did you call and complain to the company that owns that particular Taco Bell. I know at my Taco Bell there is a sign in the drive thru window that says who owns the store with a number to contact. If you are concerned on how you were treated by the employees then go to someone higher up like the owner.
2007-09-30 10:35:23 · answer #2 · answered by walkerhound03 5 · 2⤊ 0⤋
Some franchise's are independently owned and do not accept all coupons I found this out at a Subway once and was quite upset. It is however, up to the independent owner to accept or not to accept the coupon. In my case he also lost my business and the business of all the people who worked for my company and there were about 4thousand employees there. Nice to know that it did not take him long to go out of business. Maybe he should have accepted coupons?
2007-09-30 11:01:48 · answer #3 · answered by teresa m 7 · 1⤊ 0⤋
Return to that Taco Bell and politely ask for the Regional or District Manager's name and phone number or address.
This is the person who will want to hear about your treatment and who will be the most effective in correcting it. Contact this manager and explain exactly what happened. He/she is the immediate supervisor of the manager of the Taco Bell you visited. Results should follow.
Best of luck.
2007-09-30 10:36:22 · answer #4 · answered by artistagent116 7 · 1⤊ 0⤋
I don't know why they wouldn't take the coupon. I wouldn't be embarrised if the coupon is expired. the its expired. my answer is. your time and worry for two days over a fifty cents savings. trash the coupon and go to another taco bell. or better yet its just about the last day for those burgerking coupons to expire. you know the ones that they sell at oops today is the last day for the burgerking coupons.
2007-09-30 11:05:17 · answer #5 · answered by hifi1863 2 · 0⤊ 1⤋
Contact Taco Bell by e-mail at:
http://www.tacobell.com and click on the "contact us" link at the bottom right of the page.
Explain your problem and the store where it took place. They'll usually try to make it right for you.
2007-09-30 10:33:18 · answer #6 · answered by Gary D 7 · 1⤊ 0⤋
Dude, call 1-800-TacoBell and tell the customer service rep.
You should get some certificates for free food.
When I complained about bad service, they apologized profusely and sent me some vochers for free food.
If you don't want to call, you can visit this website:
www.tacobell.com/legal/feedback.asp
2007-09-30 17:44:14 · answer #7 · answered by Anonymous · 0⤊ 0⤋
When you contact customer service, be sure you have the date it happened and the shift when you were there. Maybe you even have the name of the person who turned you away?
2007-09-30 12:02:11 · answer #8 · answered by ? 7 · 0⤊ 0⤋
Do yourself a favor and eat something better than Taco Bell. Unless you're 'backed up' or something.
I just would not go there again. Too many other places in the world to eat.
2007-09-30 10:34:54 · answer #9 · answered by Dude 5 · 1⤊ 2⤋
Why did they refuse the coupon?
2007-09-30 12:08:49 · answer #10 · answered by Flatpaw 7 · 0⤊ 0⤋