wanted to order Harry Potter stamps for hubby as he collects all stuff and loves Harry Potter so only could order from Royal Mail site (main post offices only had these and none in stock in my local)
So on 25th July ordered a special pack got email two days later couldn't process order ,reordered on 27th (rang next day to see order gone through was told yes on the way can take 14 days) waited and waited after 2 weeks still no order rang back an account had been set up in my name but no order (and website showed my order) wrote a complaint form on site and had a manager ring me and he ordered the items said part of the order would be with the next day and another part wait ten days .
I got the one part next day and after 10 days still no other part rang in again (asked for manager and he was busy girl says sorry they hadn't been despatched but will send them today now that was 11 days ago what Should I do Now ,what would you say to them ?
2007-09-27 21:05:12 · 2 answers · asked by Nutty Girl 7 in Business & Finance ➔ Other - Business & Finance
bascially one part of order taken since 25th July and have tried and ordered fours times already
2007-09-27 21:13:48 · update #1
Contact an Ombudsman.
I found this address, haven't read it, no time but it should help you.
http://www.financial-ombudsman.org.uk/
Hope this helps.
Pamela
2007-09-28 03:40:11 · answer #1 · answered by Anonymous · 1⤊ 0⤋
The quicker they Privatise the 'Royal Mail' the better ..
Then a bit of healthy competition will put these bozos where they belong (queueing outside the Job Centre)
2007-09-27 21:23:48 · answer #2 · answered by Steve B 7 · 0⤊ 0⤋