i wired a up a hot tub. me and the customer tried it and it worked fine i got paid. 2months later he calls me wants his money back.say all his power went out so he calls pg&e they come out and tell him the main breaker tripped they recomend he upgrade his panel.so he pays someone to change his panel.and now he wants his money back because he cant use his hot tub.i told him it worked fine when i left and that he was using too much power in his house.he wants a refund for the parts & labor but he doesn't have any of the parts he said the other electrician tossed them.i said all refund for the labor $360 but if he doesn't have the parts i cant pay him for the parts$266.anyone with advice?thank you!
2007-09-27 15:54:51 · 7 answers · asked by jim l 1 in Politics & Government ➔ Law & Ethics
You were hired to perform a service and you did. Th customer was satisfied for two months.
It was noble of you to offer the refund on labour, however with regards to parts. he has had them, he has used them, they are his.
2007-09-27 16:27:57 · answer #1 · answered by smedrik 7 · 0⤊ 0⤋
NO NO NO.. No refund. More concrete and t the point. if you have your electricians license NO. If not you better fork it over since you did break the states law I bet wiring it. IT's up to the customer to have his tub wired. You are liable if your the one that did it and told him that he didn't need it when in fact he did. If you made no recomendation to upgrade the power then it's not your problem. I would think about refunding labor...especially since your cheap, because it's never nice to have an upset customer but at this point the damage may already have been done. Either way know your states laws concerning hooking up anything electric. Been there done that!
2007-09-28 17:38:35 · answer #2 · answered by Carolina Hot Tub Repair, Inc. 5 · 0⤊ 0⤋
It sounds like you were hired to install the unit, which you did.
The question is whether or not "installation" includes making sure the wiring is ready for the unit. I doubt that it does, since you don't generally need an electrician's license to deliver an appliance and plug it in, but you do need one to rewire a circuit breaker.
I think the customer is being unreasonable. Take an honest look at your contract and see if there's any reason they might be led to expect you to rewire their circuits, or to even check them before agreeing to delivery. I don't see the law requiring you, the vendor/installer to inspect their home before agreeing to sell them something they probably came to YOUR store to buy. It might be different if you sold hot tubs door to door.
I don't think that was your responsibility. Might want to inform customers of that in the future, though.
2007-09-27 16:04:16 · answer #3 · answered by open4one 7 · 1⤊ 0⤋
Sounds more than fair to me. After two months, I wouldn't have offered a refund of any kind, but since you offered the labor back and he doesn't have the parts to return, I would say give him the labor and keep the parts money.
2007-09-27 16:00:13 · answer #4 · answered by Dan H 7 · 1⤊ 0⤋
i never would have offered the refund on labor, but i guess sometimes you have to pay a price to keep a good name. i guess just chalk it to being part of the game. you were more than fair. in a court, you probably would never have had to refund anything.
2007-09-27 16:03:56 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Screw him. Let him take you to court if he has to. You did the job that was agreed upon, and he was satisfied with the work. I don't think he has much of a case.
Love Jack
2007-09-27 16:09:58 · answer #6 · answered by Jack 5 · 0⤊ 0⤋
you are not resonsible for the electric problems of his house.no refund.period
2007-09-27 16:03:37 · answer #7 · answered by Anonymous · 1⤊ 0⤋