Here's what has happened. Hard drive on laptop got fried and Best Buy replaced the hard drive because it was still under warranty. Customer had singned the service contract when he dropped it off, to NOT BACK UP ANY DATA. First question is, what do they do with the fried hard drive? Do they send it to the manufacturer and what do they do with it? Second where or if any is there any privacy laws on when the customer specifically said not to extract nor back up any files? I'm talking pictures, videos, any files that has to do with papers that have been written for college, etc? When the fried hard drive is replaced with a new one, what is the protocal with the old hard drive? Do they destroy it?
2007-09-26 05:17:44 · 1 answers · asked by new beginnings 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Technically as you hand the drive over to them they "can" try to recover data, but they will not bother.
The process of data extraction from a fried drive is expensive, so not worth their while.
more likely they will run a quick diagnosis, if drive IS repairable, they repair to use as a "warranty swap drive" and perform low level format to totally scrub it
2007-09-26 05:22:57 · answer #1 · answered by stu_the_kilted_scot 7 · 0⤊ 0⤋