I went to a camera shop to buy a mount piece for my tripod. (The peice was missing). The employee put one on my tripod and said it fit so I bought it. I took it home and put my camcorder on tripod with the mount peice. The camcorder fell and broke (costing me about $1000 to repair). The mount peice simply popped off the tripod with my camcorder still attached. I contacted the company that sold me the mount peice and explained that their employee sold me a peice that didn't fit right which caused the camcorder to fall. Their customer service agent said $1000 seemed a bit high for a repair and offered me only $300 to cover all my costs. (I have all my receipts). I explained that even the manager at their store said employees are not suppose to try to match mount peices to tripods.
Any advise about this subject would be appreciated. I have considered filing at small claims court but don't know if I would win or not?
2007-09-24 14:33:57 · 3 answers · asked by becaleca 2 in Politics & Government ➔ Law & Ethics
I bought the camera used about 1 month before this happened for $1500. New would probably be around $2000.
2007-09-24 16:51:50 · update #1
The manager seems to want to solve the problem. I'm sure he was just throwing a number out there to see if you would accept.
Make an appointment, show him the receipts, and I'm sure you can come to an agreement without going to court. He probably has an insurance policy to cover it.
2007-09-24 14:47:39 · answer #1 · answered by trooper3316 7 · 0⤊ 0⤋
How old is the camcorder? How much did you pay for it? How much would a new camcorder cost?
They may have been offering the depreciated value of replacement.
2007-09-24 23:20:23 · answer #2 · answered by Asked and Answered 7 · 0⤊ 0⤋
sounds like a good small claims case. I'd sue.
2007-09-24 21:38:46 · answer #3 · answered by Anonymous · 0⤊ 0⤋