I need help with a purchase I made on ebay.?

Question

I bought a multi media player on ebay last month. It arrived with the wrong charger, instead of contacting the seller to complain, I set out to buy one. After 3 days I could not find one anywhere to fit it (it's an I-Stage). I contacted the seller and agreed with them I would return it so they could find correct charger for it. It has a 7 day money back return policy. Tracking # shows item picked up on the 10th Sept. I've sent them 2 emails since with no response, so I kindly asked for a refund. I no longer want the media player(bought one). Now I get an email stating they ordered a charger for the item and to give them 2-3 more days. Here's my problem, should I give them the extra days or insist on my refund? I'm new to ebay but it seems I've done everything right. Do they have the right not to refund my purchase because I agreed to them finding a charger. I don't want to pay anymore S/H charges if the item won't work & have to return again. Thanks in advance and for your interest.

Answer 1

I would push for a refund and hope that they honor that request. Since you had to email them several times and did not get a response until you asked for a refund I suspect they are just trying to buy time. It is possible they will try to stick to the original agreement which is to provide you with a charger that works. However, if they insist on that, tell them that if they don't provide one in the 2-3 day period they ask for then you will not wait any longer and will need to get a refund instead.
Good luck!

Answer 2

Demand a refund.

If they refuse, leave appropriate feedback and continue with the complaint process through Ebay.

Next time, buyer beware.

Answer 3

buyin things on internet isn't safe you should have bought it on a store

Answer 4

You could eat Pizza instead