I went for an oil change about 10 days ago. My oil light came on and my car stalled. When I had it towed to the nearest auto station, they told me my car did not have a filiter. What went wrong? My engine was damaged and now it is sitting in the shop where I had the oil change done. They told me that their insurance company has to come and investigate. Are they at fault? How does a filter just "fall off"? HOw can I get this resolved? Are they responsible for repairng/getting me a new engine
2007-09-21 06:28:25 · 7 answers · asked by YOU1&ONLYU 2 in Cars & Transportation ➔ Maintenance & Repairs
There are only three reasons that an oil filter would fall off.
A) Defective filter
B) Wrong filter installed on the car
C) Improper installation
Unless you provided your own oil filter, the shop is going to be liable not only for the repair of your vehicle, but also for your costs for replacement transportation while the car is being repaired. They should also pay for the towing bill, and the bill at the shop where the car was towed!!
2007-09-21 06:50:24 · answer #1 · answered by fire4511 7 · 3⤊ 0⤋
well sounds pretty cut and dry that they messed up. Unfortunately don't expect to get out of this for nothing. All the insurance or the oil change shop is entitled to do is get a motor equivalent to what you had. So if you had 100 miles on it they will get an engine from a junk yard with 100k miles on it. If you want a brand new engine forget about it. You, unfortunately, may even have some out pocket expense. It is just the way it works with insurance companies. Just remember that mistakes happen and it is only a car. If they cooperate and give you a loaner until the car is fixed and do fix the car then that is all you can ask for really. It is unfortunate or you and the oil change shop. It will definitely hurt their reputation and also may hurt your wallet too.
2007-09-21 22:25:56 · answer #2 · answered by rwings8215 5 · 0⤊ 1⤋
It is possible, but not for long. Obviously all the oil drains or is pumped out through where the oil filter attaches. I'd say the place that changed the oil filter is at fault, but proving that is an entirely different matter (especially ten days later).
2007-09-21 13:38:37 · answer #3 · answered by Smoker06 6 · 0⤊ 0⤋
they installed the wrong filter .i just ran into a pathfinder with the same problem the used a filter for a diffent make engine .there is a slight possibility of a defective filter but unlikely.or just a shoddy job,hope this helps
2007-09-21 13:35:10 · answer #4 · answered by randall g 3 · 0⤊ 0⤋
ever who installed the filter may not have tightened it back up right ,that puts them responsible for the damage to it,if it needs another engine in it they will be responsible for seeing that it is fixed back right,good luck with it.
2007-09-21 13:40:29 · answer #5 · answered by dodge man 7 · 0⤊ 0⤋
If all is true, document everything and never go to a "quick lube" service shop again! Apparently the mechanic that worked on your car is on drugs and needs treatment.
2007-09-21 13:36:21 · answer #6 · answered by bobweb 7 · 1⤊ 3⤋
it's 100% thier fault they did that
2007-09-21 14:55:53 · answer #7 · answered by Anonymous · 0⤊ 0⤋