For the first, (and if they try to charge me, only time), I rang the 0906 Virgin media broadband number because I couldn't sign in to my email service on their website. They told me it was a problem with my computer, this was about 6pm 19th Sept.
The problem was the .com kept changing to :com so I couldn't sign in, but I could sign in directly at the direct email address.
On the virgin service status page, there was a known fault with that same issue from 1.01 pm.
How come their technician knew nothing about the fault, and blamed it on my computer?
2007-09-19 11:10:27 · 5 answers · asked by FairyBlessed 4 in Computers & Internet ➔ Other - Computers
Yes its is! you end up talking to an Indian call centre operative who is under pressure and often clueless, then they say they will call you back! but never do, dont call, try all other means possible!
2007-09-19 11:33:14 · answer #1 · answered by gary j 4 · 3⤊ 0⤋
Because they are thick, they only know the minimum basic stuff which most people with a pc should know anyway, then they tell you to do this do that which you have probably already tried, thats if you can understand what they are say.
2007-09-19 11:22:10 · answer #2 · answered by alan c 1 · 0⤊ 0⤋
you should of emaild me i can tell you that for free,
if it happens again under sign in box you have this
"Alternatively:
If you're are trying to access Blueyonder.co.uk email, please click here.
If you are trying to access Virgin.net email, please click here.
If you are having difficulty accessing ntlworld.com email, please click here."
click the one you need it takes you to a new page & can log on.
mine has been the same all day my wife showed me how to get into it.
Ps all premimum rate tech lines are a con, if you pay for a service & its not working it should be free.
2007-09-19 11:27:29 · answer #3 · answered by wonderingstar 6 · 1⤊ 0⤋
i had similar prob with them....i got so furious.. i would recommend you make a formal complaint...i am...and hoping that'll improve the service for others!
2007-09-19 14:36:13 · answer #4 · answered by unmaitre 2 · 1⤊ 0⤋
bunch of tree dwellers with minimal brain power.
2007-09-23 03:12:40 · answer #5 · answered by country bumpkin [sheep nurse] 7 · 0⤊ 0⤋