Would you be upset if you called to make a complaint for poor food service & was told this?

Question

I ordered Domino's last night, & I had to wait over an hour & a half to receive my order for pizza last night, & the pizza was room temp instad of fresh & hot. On top of that, my order was $30. I called today, & the lady said with an attitude, "OK, WHY DID YOU CALL TODAY & NOT LAST NIGHT!?" & I told her she was rude, & she said the most she can give me was free large pizza & then slammed the phone in my face. 1st of all, they came so late that I thought they were closed, that's why I waited until today.

Other people on here (Y!A) told me how they called the next day & got apologies & stuff, but this lady made things worse over the phone. She said they're short on drivers & they're backed up 2 hrs. Well, why didn't they tell me that last night? They just kept saying the delivery guy was on his way, & I had to keep calling & calling. I'm so pissed off right now!

& I DON'T HAVE A CAR.

Answer 1

Yes I would be upset. What a rude witch. I would find the website for Dominos and send in some sort of complaint to the head office. You deserve better than that.

Answer 2

When pizza companies are short on drivers and have angry customers on their rear all night long normally makes them tell you lies just for you to back off of them.

I believe Domino's Pizza do have heated bags but if they are sitting in the deliverer's car for half an hour or more they do lose their heat. When a deliverer has more than 1 delivery in their car at a time they normally make the deliveries according to the times they came in. So if you are number 3 on the list of 5 deliveries your pizza or order will be sitting in the deliverer's car for quite some time before he can reach your house.

Domino's has a 4-mile radius so the first and second deliveries could be on opposite sides of town before they can get to you. If the woman on the phone stated they were short on drivers than they probably were.

If 40 calls come in for delivery all at once and you only have a certain amount of drivers than those deliveries are divided among the drivers or where they are headed. She didn't tell you last night because she didn't want to deter business away from them because they were short staffed or backed up.

Another thing if you call any company and ask where your food is they will tell you the deliverer is on their way even if they aren't.

Next time try getting a number to the deliverer and calling him/her. If your order was $30 you have to figure that your paying for your order plus tax plus the delivery charge if there is one.

You should of called the same night that the pizza was delivered so that they can send a fresh one out. It's like if your in a steakhouse and you finish your $19 steak and then complained to the staff that your steak was rubbery and you shouldn't have to pay for it. Unless you call that night most places can't offer you your money back.

And Domino's is normally open until 2am or later.

Answer 3

I have been a delivery manager. The woman who answered the phone has the right concept, but unfortunately the wrong attitude. I'm all about training my customers to be better customers along with my providing superiour customer service. You should indeed report her to a senior store manager and possibly the corporate office.

The fact that you kept "calling and calling" doesn't sound great. Not that I approve of it, but someone who harasses a business generally doesn't get the best service. We Always said your order Should be there within 45 minutes to an hour. How many times someone called me at the dot of an hour I can't tell you, but it is annoying. I always tried to stay on top of timing, but situations do arise. I have had delivery drivers in car accidents, stuck in freight elevators, delayed by parades/marathons, held up at gunpoint... just about everything imaginable. In these unusual situations I took it upon myself to call the customer, explain the situation and offer them options i.e. we can remake your food and send it out, we can cancel your order and give you a credit for next time, we can tell the driver to go ahead and bring your food and possibly offer a discount right then or in extreme situations give them the food for free.

The bottom line is a knowledgeable customer is a happy customer. Dominoes however is a Huge Corporation. And they don't really need your business. And the response you got shows that.

So...

my advice is to go ahead and make your complaint. And
then switch pizza companies. An independent, neighbourhood business will value you and your money a whole lot more!!!

Answer 4

You have every right to be upset, at both the service and the response to your complaint. You should have been told when you ordered the pizza about the wait time then you would have had the option of placing the order or going elsewhere. When you did complain at the very least you should have gotten an apology. Call the Domino's that you used and ask to speak to the manager, if you don't get any satisfaction there then ask for a number to contact corporate. Most company's pride themselves on customer satisfaction and I'm sure Domino's would like to hear about your experience.

Answer 5

Yes, I would be very (bold, italics, underline) upset. You need to speak with the manager about the incident with the gal on the phone as well as the poor service. You might mention that you "intend" to file a complaint with the Better Business Bureau. Before you make your call, be sure to have a good "agenda" and know what you want in return as the result of your call. You might ask if telling customers at ordering-time about the delayed delivery is/was/should be store policy. It certainly needs to be.

I am a regular customer at Domino's and have a good relationship with the drivers and manager at my nearest store. They even mail me "Customer Appreciation" coupons. I think if you do not get results with the store's manager, file a complaint in writing with their "headquarters" and cc: the Better Business Bureau. Afterall, one bad apple can spoil the whole bushel.

Answer 6

if i order a pizza and it's not at my home in a half hour,i call and tell them to cancel the order!!
you should have called them the same night and complained!!she was rude,and i would have gone to her boss and told him what she said!!

Answer 7

Pootr customer service is no excuse, see if you can get an 800 number for thier corperate office and report them for the lousey answer you recieved when you called them.

Answer 8

Hi Candy- Call again and ask to speak to manager-
1st- plan out -or write down what you want to say
keep your voice quiet and calm- they wont listen to an angry or irate person
tell them what YOU expect them to do about your complaint-
do you wish your money back? or a free meal delivered?
good luck, lv Jo xx

Answer 9

thye shouldnt be like that...who knows wtf was her problem she should be fierd.......i have had the same problemw ith pizza hut and i just told them i was switching to papa johns and then they tryed to kiss my ***.....telling me they will give you this and that...you should have called when it didnt come with in the hour....they are always so sloppy and slow.....i would just find another pizza place to order from........still there isnt no excuse for why that lady had to be such a *****......they are lucky it wasnt me cause i would ahve drove myself to that place and pull that ***** fromt he phone and teach her a lesson.....maybe hit her with the phone she hung up on me with......ppl are dumb and they take there personal **** out on us.........they suck honey........never order from them again cause who knows what they will do to your pizza now.....

Answer 10

I would definitely call the management of the company, and make sure that you have all of your times straight and let them know that you were dissatisfied, and would like the problem rectified.