I bought a lay-z-spa hot tub on ebay. The heater has packed up within 3 days of having it. It is not covered by the warranty as I do not hav a retailers purchase receipt. Is the ebayer responsible as It has broken straight away? This was a brand new item. I have emailed the seller but had no response. This was alot of money and now I am left with a hot tub that doesn't work after less than a week....any advise or experience would be great??
2007-09-15 03:18:09 · 5 answers · asked by Anonymous in Home & Garden ➔ Other - Home & Garden
You may not need a receipt if you can show the manufacturer that you have just purchased it and it was new. Give them the model and serial numbers, they will know who it was sold to and when it was made or sold. Most manufacturers are helpfull. Are you sure that the heater has packed up, it may be an installation/connection/operational proplem!??
2007-09-15 03:35:39 · answer #1 · answered by jayktee96 7 · 3⤊ 0⤋
EBay is not as easily monitored or governed as most trading institutions. Does the seller have good feed-back? If so, it is unlikely he is trying to rip you off, at the end of the day he is trying to make money, and needs a good feed-back score to do that effectively.
Was a returns policy included on the listing? If not, then you are probably not going to get far in getting your money back. If the seller didn't stipulate any terms of refunding or returning in the listing, then it is your responsibility to decide if you want to risk it or not. In this case, the risk didn't pay off.
2007-09-15 03:29:48 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Chances are you purchased a product without a warranty.
Sorry but after your in possession of the product, you will have to deal with the manufacturer, the seller is not responsible for a product failure. Good Luck
2007-09-15 03:28:05 · answer #3 · answered by Jan Luv 7 · 0⤊ 0⤋
If you paid through paypal you should be able to get a refund. If the seller wont respond, paypal will deal with your claim and hopefully get your money back. I know this because it happened to me.
2007-09-15 08:53:47 · answer #4 · answered by miss_ruby_topaz 4 · 1⤊ 0⤋
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2016-12-26 11:41:47 · answer #5 · answered by ? 3 · 0⤊ 0⤋