I recently got a new HP Compaq laptop (6715s) and i turned it on straight away. Everything worked perfectly and i plugged in the AC adaptor. A pop-up came unto the screen saying 'AC output too low for this computer' and it refused to charge. It would charge for about 2 seconds then the message would appear. The next morning i tried to turn it on and the amber light flashed meaning extremly low battery. So i plugged in the charger but nothing happened? I have NO clue what to do- please someone help!!!
2007-09-14 23:39:05 · 9 answers · asked by Zoe O 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Ive found the roblem now. I went to PC world just now with my mum and they said that the ac adapter plug has been bent (the thin gold strip in the middle had completely malfunctioned) and is now stuck in my laptop. It was a gift from a friend and im getting a replacement hopefully on Monday.
Still sucks though :(
Thanks for all your answers.
2007-09-15 00:39:23 · update #1
Easy fix, CALL HP SUPPORT.
If it's a NEW LAPTOP it has warranty. Call them get a new charger unit.
Sounds like the mains adapter unit is either the wrong one or faulty
2007-09-14 23:42:46 · answer #1 · answered by stu_the_kilted_scot 7 · 0⤊ 0⤋
The charger isn't working properly. Have your tried removing the battery from the laptop. Check to see if the laptop will run with just the charger, it won't hurt the laptop to run without the battery installed, just to check to see if there isn't a problem with the power coming out of the wall outlet. If not, have the factory replace the AC adapter.
2007-09-15 00:02:58 · answer #2 · answered by ej3dval1 6 · 0⤊ 0⤋
bull crap. the charger has not been left on long enough to charge ur battery. dont be unplugging everything, and leave everything hooked up over night. when the battery is low it takes at least overnight to get enough charge to operate the system, if not 24 hours.
2007-09-15 00:11:18 · answer #3 · answered by Anonymous · 0⤊ 0⤋
you got the wrong charger it seems
exchange it
good thing the voltage was too low, and not the other way around
that means the laptop should be fine
2007-09-14 23:42:45 · answer #4 · answered by ladybugewa 6 · 0⤊ 0⤋
Go to where you bought it and get the right ac Adapter. It is a new one and under warranty
2007-09-14 23:48:56 · answer #5 · answered by Phyllis C 5 · 0⤊ 0⤋
Go to vendor from where you prushase it. Check the AC adaptor by them. if you have knowledge of voltage checking then check the voltage out of your AC adaptor by Voltage meter
2007-09-14 23:46:45 · answer #6 · answered by crazy4_alll 1 · 0⤊ 0⤋
Go to the shop with the laptop and they will give you a new charger - no big problem :)
2007-09-14 23:45:06 · answer #7 · answered by =^. .^= 2 · 0⤊ 0⤋
What I would do is send it back because I've heard this on here a lot of times be4. So just send it back and get a new one.
2007-09-15 00:10:20 · answer #8 · answered by ? 1 · 0⤊ 0⤋
u got wrong charger it seems try something at Hp service centre
2007-09-14 23:46:55 · answer #9 · answered by manoj l 1 · 0⤊ 0⤋