I can't open word or jpg attachments any more on my computer?

Question

i can't seem to open word documents or jpg's anymore that are sent to me to my yahoo mail address. What do I do? When I right click on it and go to properties it shows the message: protocol:unknown protocol; type: ot available; address: javascript.void(0)

Answer 1

can you save it to your PC? what happens if you try to open it after you save it?

Answer 2

(the following assumes that you have a Windows-based PC;
I have 30 years of computer programming experience,
and have my own computer repair side-line business)
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The problem you described usually occurs either when a Windows-based function fails and/or is interrupted and/or the computer reboots (either manually or automatically) during a download, possibly during a power failure.

Sometimes, just turning the machine off, then back on (wait a few seconds between the two) will do the trick (don't panic if the system says it is checking the hard drive; that is perfectly normal, though it may take a while, depending on your hard disk size, your computer's operating system, etc, etc, etc). If that doesn't fix the problem, fortunately, it's relatively easy to fix, as follows, provided you have a little patience.

First, find a "Word" document that you already created on your computer (i.e., any that was created using MS-Word and which has a ".doc" extension (the last part of the file name); e.g., "myfile.doc"). Depending on your operating system (e.g., Windows 3.1, 95, ME, XP, etc), you may need to open an "icon" or "folder" entitled "My Computer", and then go through those folders, until you find a list of documents that look familiar (there are lots of ways to find such files; you can also use "Start -> Documents" to find recently opened documents, though they may no longer exist, even if listed!).

Second, right-click on the desired document.

Third, If one of the items in the box that appears reads "Open", then it should open in Word when you click on "Open". If the word "Open" does not appear, then there should be an item that reads "Open As..." If so, click it. After a few moments (be patient!), a box or similar should appear with a selection of programs.

Fourth, click on the one that says "Microsoft Word", and click on the box that says "Always use this program" or similar.

Repeat the above steps using any ".jpg" file that you have on your computer, but, instead of selecting "Word", use something like "Internet Explorer" or other picture-capable program (I use a commercial image editing program; MS-Paint should also suffice).

Finally, you'll have to reboot your computer (make sure to do it in the "safe" manner, using either "Start -> Shut Down (or Restart)" or, in a pinch, hit the "CTRL-ALT-DEL" keys simultaneously (you should get a message that asks you to repeat that in order to reboot). If none of those work, then you may have bigger problems than you suspect, but I doubt it.

That should reset your computer and your browser. Surf the web and find out if it's okay.

If not, then you may have bigger problems, and you'll need to seek out the nearest teenaged geek or nerd for help! ;)

BTW, if anyone tells you that you need to reformat your hard drive or re-install your operating system, etc, they are not your friend, and you will probably lose of all your files! Reformatting and re-installing the OS are strictly steps of absolutely, tried EVERYthing, last resort!!!

Answer 3

Assumming you mean that you are downloading your Yahoo! by using an e-mail progam (client) like Outlook, Eudora etc.

If so, it sounds as though there has been a corruption of the "file type associations" in windows. This tells the computer which program to use to open which file extension (the bit after the '.' in a file name).

You need to re-associate the correct program with the file type.

Best thing to do is go to start->help & support and search for "file types"

Answer 4

sounds like you may have set your email security too high
check that you haven't set it to block emails with attachments

Answer 5

Throw your computor in the skip & buy a new one. they are so cheap now its not worth fixing them.

Answer 6

it is corrupt. try reinsalling your OS.