I ordered a mouse online, it's been 20 days without arrival and they don't answer their calls, what do I do?

Question

I ordered a mouse from feltronic.com, also known as youruplink.com, the "in stock" quantity of the mouse was over 6000, so it wasn't out of stock. My order was deemed "paid" on the same day I ordered it, August 14th.

I chose FedEx 2-day shipping (along with extra charge for it) and it still has not even been deemed "shipped". I called their number dozens of times, no response. I emailed them but they assured me that my item was shipped. On a live-chat session with an agent, he assured me that the item was (again) "shipped".

I looked on BBB's website (Better Business Beureu) and the company has had quite a few reports of "item not received" and "not answering calls" and all that jazz.

I want one of two things - A refund, or my goddamn mouse.

What do I do?

Answer 1

If you paid by credit card, call the credit card company and tell them.