Ok it's not my pc so I have limited info here as I am being told all this over the phone from someone who knows near nothing about computer's...Ok so they turn the computer on and boot's then goes to error mess. windowsroot/system32/ntoskrni.exe. and also says something about keyboard failure, I tried to get them to go into safe mode with command prompt to try to correct problem but after selecting safe mode computer goes back to error messages, they have a recovery disk and that does nothing either when installed, like I said this is going over the phone and I can not see their screen so any ideas anyone cause I really do not want to take a drive all the way out there maybe you have had this problem and can help...remember the pc goes no where does not go to windows but I can get them to get into options for safe mode or what not but no further than there...need more details ask and I will repost I will check back every 5 minutes to see and thank you to anyone who can help...
2007-09-04
05:32:02
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2 answers
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asked by
Anonymous
in
Computers & Internet
➔ Hardware
➔ Other - Hardware