resume help!!?

Question

I'm a front desk agent and i have to do a resume for school!! how can i possibly describe what a front desk person does without sounding too dumb!! all i do is check people in and out and answer the phone... that doesn't look right in a resume!

Answer 1

Well you could put things like:

*Providing exceptional guest services

*Answering and routing incoming calls to guest rooms

*Checking availability of room types and dates and creating guest reservations

*Assisting guests with additional needs, such as driving directions, dining referrals, and other local attractions

*Providing guests with requested items such as towels, blankets, and other room needs

*Coordinating housekeeping requests, such as arranging early cleanings, or arranging late check outs

*Handling incoming payments in the forms of cash, credit cards, or checks from guests

*Balancing drawer at the end of each shift


This is just an examle of how you could "spice up" duties that may seem pretty basic. I am not sure how many of these things you do in your position, but front desk is pretty much the same duties at any hotel/motel.

Good luck!!!

Answer 2

A front desk agent is a key position for a company. You are the first person a client sees when visiting that company. Your people-skills have to be top-notch. When describing your job it doesn't have to long winded to be thorough.

For example: My job consists of greeting an average of (guesstimate the # of people you see daily, say 25 for an example) 25 clients. I register them and notify the appropriate person of there arrival. While they wait I offer them something to drink or a magazine to keep them comfortable. In addition, I am responsible for the phones which consists of 4 lines (# of lines the phone has.)

Also, without knowing exactly what it is you do do - you also may be responsible for the upkeep and tidiness of the front office (yours area). Whatever it is that you do during the day should be included in your job description. Another example is Maybe you help out others by filing, lite typing, etc. Any things at all that you do is included.

Now, that doesn't sound too dumb does it??? Good luck - you will get an "A" .

Answer 3

Last time I checked into a hotel, the front desk agent made sure the reservations were correct, looked after the billing, took note of any special requests, welcomed me to the hotel, and was ready to answer any and all questions, ranging from where's the nearest fitness gym to how long does it take to get to a certain address. She was the front line employee, and the one who gave the first, and critical, impression of the hotel. When I checked out, she enquired about my stay - how was everything? Did I enjoy the visit? and hoped I would do business with that hotel (or a chain member) next time I travelled. It wasn't dumb at all - it was a combination of secretarial, managerial and public relations.

Answer 4

You can make it sound better just by wording things a little differently. For example, instead of saying "answer the phone" say something like: I received phone calls, determined the nature of the calls and directed callers to the appropriate recipient. I don't know where you work (hotel?), but if you take messages, you could also include that.

Since you check people in and out, you could say that you have experience with customer service and communication skills.

Creativity is the key!

Answer 5

Your job is important to the company, one way or another. You may think your position is simple only because you have it down to a science. Stress how much the company depends on you. Here is an example from the net...

Answered phones, managed mail, handled visitors in a 35-employee company that was engaged in manufacture and sale of office equipment. Responded to email and fax inquiries. Drafted correspondence and booked appointments for five managers.
Co-ordinated a mass mailing exercise starting from identifying potential clients and following up on leads.
Have switched the existing delivery system by outsourcing a new local courier service and cut costs by 25% and improved delivery service as well.

Answer 6

In your search type in front desk resume