she was at customer services and i was waiting just a few yards away there was a fancy weighing machine close buy I put in 50 pence about $1 the machine didn`t work but kept the money. while my wife was at customer services i joined her and asked for my money that i`d lost in the machine i was refused point blank the store said the machine was`nt theirs.
I asked to see a manager a young girl came over went over to the machine to see if there was a phone number I could phone would you believe. I asked to see another manager a lady called Pat came she said i could`nt have my money back it was`nt their machine. I got her to put it in writing and she wrote.
pat service manager 50p or one dollar not given because health monitor not owned by and the supermakets name.
I can`t believe they can have a machine in their shop thats faulty and take no responsibility for it. Its not a lot of money but there is a principle this is a massive nation wide store do you think this can be right.
2007-09-03 09:24:08 · 17 answers · asked by oobedoo 1 in Politics & Government ➔ Law & Ethics
It isn't right, but it happens. It shouldn't be allowed.
2007-09-03 09:32:56 · answer #1 · answered by Big Bad Bitch 2 · 3⤊ 0⤋
I've had that happen too. That's just the way it is with vending machines. If it steals your money, you have to call up the owner of it and he'll either mail you your money or leave it there in the store for you to come pick it up later. Usually, the vendor's name and phone number are displayed on a sticker somewhere on the machine. But it sounds to me like the store managers weren't very cooperative. Problems with those vending machines really aren't their responsibility but they SHOULD have at least given you the vendor's name and contact information rather than just getting defensive, covering their asses, and saying "it's not our problem" and trying to brush you off.
2007-09-03 17:26:29 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Hippie - it may only be 50p but if 500 people put 50p in then the machine has £250 and that's not right.
I would complain to the head office, not just because you lost 50p but because of the attitude of the staff.
Maybe these machines should have a sign on them: "Insert money at your own risk" - then see how many people use them!
2007-09-03 21:37:37 · answer #3 · answered by chip2001 7 · 2⤊ 0⤋
No that's not right!
I can't believe they have no responsibility over it.
At the pub last week, me and my family put £40 into a fruit machine and the last £10 got stuck and broke the machine.
This machine wasn't owned by them, but they wrote down what happened, got one of us to sign the paper and took money out of the till to give to us, as they were going to claim it back when a mechanic came out.
And sure enough, when we went back this week, they told us how they got their money back and everything, but had to get new machine.
So I'm sure that's the same where ever, and your right, it doesn't matter if it was 10p even there is a principal
2007-09-03 09:48:53 · answer #4 · answered by Anonymous · 3⤊ 0⤋
This is wrong! A supermarket especially a large one should not have a machine from another company in their store and not take some responsibility should it be faulty. If they have agreed to have this machine in their store, they should at least help with any problem concerning the machine, by assisting customers with problems, and to be honest, reimbursing customers.
2007-09-03 12:12:52 · answer #5 · answered by Anonymous · 2⤊ 1⤋
Boy: Dunnes Parkson Girl: Macy Claire
2016-04-03 01:36:28 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No you are right, i know its only a small amount of money but its basicaly theft, you could not walk out that store owing them 50p or any ampount or you would be arrested for shop lifting, i would complain def. these companies get away with ripping us off every day so go for it. I would actualy go to the stores head office.
2007-09-03 20:45:42 · answer #7 · answered by kez 5 · 2⤊ 1⤋
Lots of places have machines in their stores that they have no control over.
Its not as bad as what happened to me,I used an ATM in a local co-op shop,tried to get £100 out,nothing came out,the manager said it had nothing to do with them,my own bank wrote to them(co-op bank) and they said it was dispensed,the till balanced!!!
I'm £100 pounds down... unbelievable!
2007-09-03 09:35:02 · answer #8 · answered by Pat R 6 · 3⤊ 0⤋
I don't know where you've been recently, but it has been the case for generations that retail establishments permit owners/operators of various slot machines etc. to site them on their premises. Quite normal practice. Take it up with the operator.
I could as landlord let you run your business from one of my premises, but any dispute between you and your customer is your problem, not mine!
2007-09-03 21:09:57 · answer #9 · answered by champer 7 · 0⤊ 1⤋
Unfortunately that's how it goes sometimes. For that little amount of money, move on and forget about it. Or take it up with the machine's company if you must.
2007-09-03 09:32:58 · answer #10 · answered by Flatpaw 7 · 5⤊ 1⤋
Couldn't you fit this question into a nutshell ?!
If it's not their machine then I guess that's that . remember, yours probably wasn't the only 50p (or whatever) it took.
2007-09-03 09:46:22 · answer #11 · answered by Dr Watson (UK) 5 · 0⤊ 0⤋