what is the major responsibility of a Customer Service Representatives?

Answer 1

It depends on what industry it's in. Mainly, to keep your customers happy with the service they receive, which will make your employer more money & keep them happy.

Answer 2

Honestly? To take a lot of crap from people that could care less about what you're putting up with, and do it all with a smile. ;)

CSRs are basically there to be the front for the company, representing their wants and needs while keeping the customer's in mind as well. But generally speaking, they are the ones that also bear the brunt of the business.. being the public face means you represent that company and in the eyes of many, you ARE the company. Different jobs require different things that are specific to that industry, but that's pretty much the dealio.

Answer 3

Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such as cable television and telephone.

In many cases, they gather information by phone or in person. They receive orders for services to be installed, turned on, turned off, or changed. They may look into and resolve complaints about billings and service provided by phone, cable television, and utility companies.

Customer service representatives also may explain how to use equipment and solve any equipment problems. Others explain to users how to navigate an Internet site.

Many customer service representatives use multiline telephones, fax machines, and personal computers.

Because banks are highly automated, their customer service call centers route each call to the first available representative as quickly as possible.

Insurance agencies, on the other hand, often use time-consuming searches for files and related paperwork in providing customer service.

Self-service Web sites and e-mail are providing more efficient and targeted customer service. Many companies are starting to transform conventional call centers, and e-mail has become a principal method through which to serve customers.

The challenge of providing customer service via e-mail is having enough representatives to deal with the large volume of mail.

An excellent CSR will provide the correct answer by email, and then call to insure it was helpful and met the needs of the client.

Answer 4

huh? You signify the corporate you paintings for and while that guy or woman calls you and yells they are yelling because of the fact of a topic "you" could desire to take heavily and remedy. in case you get all tied up in thinking he's yelling at then you definitely your attitude is all incorrect. No geezes allowed. remedy the priority like the expert you're (or meant to be). No, i'm no longer advise to telemarketers because of the fact i understand they have a script and can't somewhat answer my questions. If a CSR sounds such as you do and can't or does not even attempt to remedy a topic, sighs loudly or besides the fact that I call for his or her supervisor and advise they be fired. while you're merely an "in-between receptionist style guy or woman" then tell them that, and which you would be happy to flow them to the the superb option branch. Yeah, I without caution met that too, the electrical powered company isn't people orientated, a minimum of no longer right here. when I have been given into my residence they needed me to pay 3 months nicely worth of electric use as a deposit yet claimed it grew to become into merely one month. I had to fuss with them and characteristic them seem up some years of previous service and stable fee historic previous in the previous they could relent. Yeah, all they want is funds and that they do no longer probably care how they get it, even nevertheless they lie and trick people.

Answer 5

To listen to customer complaints, some from insane people, and try to make them happy at the least cost possible. Happy customers don't call customer service. And those wishing to make purchases, call a salesperson who is specialized in selling you as much as possible.

Welcome to the modern corporate world.

Answer 6

the responsibility being a customer service representative i want to volounter a job and also to under train.

Answer 7

try to help customers solve problems while reasonably staying within the employer's guidelines, answer questions, suggest purchases for occasions, and generally make the business appealing to customers so customers will tell their friends and associates they had a pleasant experience.

Answer 8

to give the customers one on one service from the corporation the csr works for

Answer 9

To serve the customer as if you were acting in their best interest and fulfilling all their needs while staying in your company's best interest and fulfilling all your job requirements.