My mum has got a trojan horse virus on her computer and cant get rid of it.?

Question

I have run AVG Anti virus software and it has quarantined and deleted it but it keeps coming back. Is there anything else I can do to get rid of it before I resort to re installing windows?

Answer 1

You should use True Sword: http://www.securitystronghold.com/true_sword.html
Here are the reasons:
* This one can fix over quarter of a million malicious problems
* It's fast, especially with Windows XP
* That will never delete the file your system needs for proper work, while the other programs remove everything they found as a threat
* This program will NEVER piss you off with useless informational boxes.

Good Luck!!!

Answer 2

The best solution is to go to www.download.com and download "Spybot Search and Destroy". Save the .exe to your Desktop and when it has downloaded, select "Run". Follow the prompts to install it and at the end it will ask if you want to run the "Update". Run the "Update" first so it can get the latest tools, definitions etc. Now scan the PC with Spybot and it will detect the Trojan and you will be able to remove any virus' that are hooked to it. Another reason for it coming back is "System Restore". It appears that you have "System Restore " enabled thus any malicious program that has hooked itself and / or hidden itself deep in the Registry will keep coming back as you are not removing it. Try Spybot and if it reappears, which is unlikely, you need to "Disable" "System Restore" then run Spybot again. Once your System is clean, enable "System Restore" and create a clean "Restore" point. As for Reinstalling, don't! Windows only overwrites files when reinstalling and you could still have the problem. The only guaranteed way to clean a System is a total "Format" and you don't want to do that as you will lose everything that you haven't backed up externally. One final point, a "Trojan Horse" or "Backdoor Trojan" is NOT a virus. It is a small piece of software that exploits any open ports on your PC. It therefore creates holes for other malicious software to breach and install in your system. However, Trojans can also be used as a carrier of a virus. You have started the right procedure by trying to remove the Trojan (Exploit) first as it's the Trojan that allows Malware to infect the PC but you may have something else that is hidden deep in the registry. Run Spybot and you should be able to remove everything at once. Anything that cannot be removed after the scan can be removed on the next reboot. Therefore, if Spybot asks for permission to "Run" at "Start Up", give it permission as it will scan before the Malware can execute and can therefore remove it.

Spyware Dr, why do you want to cause more problems? There is no need to delete any of your E-Mails whatsoever, except for any that have been detected as being infected. Spybot will remove the infections but will not delete legitimate mail. As for disabling "System Restore", this should be done before any scan and not after. If you have completed a scan and cleaned your system before disabling "System Restore", your PC will be reinfected immediately as a copy of the infection is still in the system and it will execute immediately after the removal of the detected infection. You always, always, disable "System Restore" before scanning infected PCs and reactivate "System Restore" immediately after the PC has been cleaned of infection.

PS - If you need to get Ad-Aware, do NOT get the latest version as it has been full of bugs, has many corrupt files etc. etc. and is seriously problematic. Lavasoft have known about the problems since it's release and have ignored hundreds of users comments, on the Lavasoft site. They have had any months to sort the bugs out but think it is more sensible to waste time asking users silly questions such as "what OS are you using" etc. etc. Search for an older, more reliable, version of AdAware as the current version does not complete any scans and if you do get the chance to remove any AdWare etc. it doesn't do it. As for Zone Alarm, I would recommend that users pay for the upgrade to Zone Alarm Pro as it performs better and you have more control such as allowing / blocking individual components rather than whole programs etc.

Answer 3

Wow you have been getting a lot of answers!
What works for me all the time are these little freebies!
1. http://www.ewido.net/en/
This picked up a lot of trojans and more viruses that I didn't see before. Use the "scan your computer now and clean it for free" thing on the left hand side.
2. http://siri.urz.free.fr/Fix/SmitfraudFix_En.php
This is another program that helped me. Smit Fraud was very useful in restoring only the good things of my computer.
3. http://free.grisoft.com/filedir/inst/avg75free_484a1103.exe
Well this is just awesome! One of the best free things out there to download. It found things on my computer the first 2 couldn't!
4. Spybot- Search and Destroy 1.4
I've used spybot and helps with finding some things too. I don't have an adress for this one, but search it on google and you'll find it!
Happy virus finding and destroying!

Answer 4

What are the virus's tell us then we might be able to help. Edit: Ignore all above, ok get AVG 8.0 reason: it's free and does a decent job. now run updates, now run a scan, also get spybot search and destroy and update and do a scan, then remove anything you got from the results from the scans ( this may mean going into the registry) hope this helps :)

Answer 5

A PC needs 3 types of protection. Anti Virus, Anti Spyware, Firewall.
There is a guide on my PC help site on; What you need, Why you need it, Where to get it.
All are free.

http://www.phpbbserver.com/stevie19605/viewtopic.php?t=40&mforum=stevie19605

Answer 6

here is how to delet any trojan manually:

1. diconnect your pc first from any connection to the internet
2.Restart the pc and press F8 to choose running on safe mode
3.If you don't know the location of the trojan or the macro ,use
any antitrojan programe :

I myself use avast antivirus protection and plzz make sure to
reinstall the antivirus programe when your pc on the safe mode

4. if all those didn't work then try the following programe:

Trojan Guarder Gold

http://www.download.com/3000-2239_4-10727072.html

and it's serial can be found on:

http://www.serials.ws
http://www.serials.tk
http://www.crackfind.com/
http://www.astalavista.com/

have fun and vote for me plz

Answer 7

Look up the name in quotes. There are tools on the internet specifically for removing trojans. Whats the name of it?

You can even look up Trojan Remover on Yahoo or Google and see what software is out there. Much of it free. For example:

http://www.softpile.com/Utilities/AntiVirus/Review_05395_index.html


Or go to a Norton or Macafee site and look it up and see what they advise.

Answer 8

I Got A Virus Or Trojan!
http://forums.majorgeeks.com/showthread.php?t=27385

How to clean an infected computer
http://forum.grisoft.cz/freeforum/read.php?4,27725,backpage=

Answer 9

Restore your computer to an earlier point it time (system restore) or return it to factory settings. That worked for my virus. Don't know what windows your on, but to restore mine (XP):

Start > Control Panel > Performance an Maintenance>(was top left in a seperate box labelled "see also")

Answer 10

u need a trolan remover not virus software

ive been building comp rigs 4 12 yers now and never use virus protection and have never gotten a virus dont download junk or share videos