Do these make you racist? Especially when they support english speaking countries and cant hardly speak it, Dell for example do my head in
2007-09-02 03:33:28 · 8 answers · asked by Anonymous in Society & Culture ➔ Cultures & Groups ➔ Other - Cultures & Groups
fed up with them. phoned one centre up (based in India) to enquire about a late train from Paddington, London and they didn't know where Paddington was? told them they should at least know the train timetables! bring back the uk call centres please. On another occasion got a call from one of these centres and couldn't understand what the person was talking about as their accent was so thick!
2007-09-02 03:45:49 · answer #1 · answered by lily 5 · 4⤊ 1⤋
Its all about economics.
Large companies are turning to call centres where the labour costs are low, and there are a fair number of the population who can speak the language of their target market.
The drawback to this is that if that results in poor communications with the companies customers ultimately they will lose customers providing there is competion that provide better communications.
Its become an issue in the banking industry who were some of the first to use offshore communication centres for their customer - we even see a bank using this very factor in its current advertising campaign.
To answer your question though, it is not racist to say that you do not understand the person you are trying to communicate with, nor as a customer to tell a company that you do not understand their call operators whether they are offshore or not.
2007-09-02 10:56:29 · answer #2 · answered by 17pdr 4 · 4⤊ 0⤋
The staff at these centres are invariably courteous but follow the corporate script to the extent that they can not answer queries. They have no knowledge of British local areas or colloquialisms and therefore make it very hard for us to deal with them. I am gradually changing from insurance policies and other businesses who use foreign call centres. The answer is of course in our own hands. No it is not racist I just want someone i can talk to possibly in my own area
2007-09-02 10:55:43 · answer #3 · answered by Scouse 7 · 5⤊ 0⤋
No, they don't make anyone racist, but they are flipping annoying. What's the point of calling a help line if you can't understand the advice you're being given?
2007-09-02 13:31:35 · answer #4 · answered by ♥ Divine ♥ 6 · 0⤊ 0⤋
They should not be allowed.
Where possible I avoid them like the plague.
I visited Lloyds bank to close my account because I could not make the operator understand what I wanted, now they have given me a number direct to the local branch.
If we kick up enough fuss they will give an alternate, it has happened to me twice now.
2007-09-02 11:17:57 · answer #5 · answered by Jadore 6 · 2⤊ 0⤋
uuuurrrgggghh
my old letting agency started to use one in india, they kept calling me to say I hadn't paid my rent (I had, my flatmate hadn't!) I ended up hanging up cos I got so frustrated with the time delay and misunderstandings . . .
I don't hate indian people so I don't think I am racist I would struggle just as much if an english person hadn't a clue about what I was trying to tell them . . . I see your point though!
2007-09-02 10:56:50 · answer #6 · answered by Anonymous · 4⤊ 0⤋
i totally agree with you, i feel for the operators, because they're trying to do a good job and their english is much better than some but i cant often understand them and i become frustrated and annoyed. norwich union is another. im fed up of being called 'maam' and people talking really fast
2007-09-02 10:43:09 · answer #7 · answered by Anonymous · 4⤊ 0⤋
keep our jobs here...in the uk.. change over to a different company otherwise...... most companys are greedy and want to make more pounds,,, why we put up with it beats me i have already moved on
2007-09-02 11:45:03 · answer #8 · answered by Anonymous · 2⤊ 0⤋