Emr/Ehr Disaster... what recourse?

Question

When an EMR product is sold and financed through a leasing company, and the EMR vendor closes shop, what recourse does the end user have?

Especially when there is evidence of fraudulent activity by said vendor smeared all over the internet?

Please Help!

Answer 1

Companies go out of business all the time.
Often this happens in association with some fraudulent activity, or the appearance of impropriety,

Often the company that went out of business was supplying some technology that many many other businesses dependent upon.

Sometimes there is a contractual arrangement to pay money over a period of time, where the contract was signed by some corporate agent who never imagined that the value for money might ever evaporate, and thus failed to insist on ingredients in the contract to protect against such a situation.

There may be opportunities for lawyers to break that contract. Maybe not. It needs to be analysed.

This is not a new situation. It has happened hundreds, if not thousands of times in the past, will continue to happen in the future.

There are many options available to the customer customers, after they get over the shock & maybe surprise, at the latest turn of events.

The gone company had assets. Does any other company buy them, aquire them, do something with the intellectual property?

The bankrupsy court may demand that the customers pay additional funds for the privilege of continue to use the intellectual property with no further support.

Do the customers have any contractual rights to the intellectual property that is the lifeblood of their business ... you need to consult with a very special kind of lawyer, insurance agent.

There may be associations of users of the same kind of technology. Perhaps they can work together to maintain some kind of tech support to replace what has gone.

Perhaps they can band together to make sure the intellectual assets of the old gone user go to a consortium of customers instead of to interests similar to the gone customer.

Competitors of the gone company will want to pick up some of its business, may offer ways to convert to their offerings at some discounted pricing.