My thoughts are that the service is great but the billing department leaves a lot to be desired.
2007-08-30 10:25:16 · 5 answers · asked by Doogle Magoogle 3 in Entertainment & Music ➔ Radio
XM customer support is not ready for prime time. I have wasted many hours of my life trying to get them to do something simple. When I call and get someone from Bangalore named Kenny, I know I am in trouble.
I did find one customer service rep who was able to help, but that was after countless e-mails and several written letters.
They apparently don't get the "customer service" thing.
2007-08-31 09:04:04 · answer #1 · answered by united9198 7 · 0⤊ 0⤋
I agree, XM Support should be improved.
2007-08-30 19:01:24 · answer #2 · answered by The Cool Radio Man 4 · 0⤊ 0⤋
Yes, it took me 6 months to get a small refund!
2007-08-31 11:43:19 · answer #3 · answered by Beatle fanatic 7 · 0⤊ 0⤋
I've never had a problem. Signed up. Signed off. Signed up again. No problem. Worked for them for a while as a contract consultant. The checks always came in on time.
-a guy named duh
2007-08-30 23:38:11 · answer #4 · answered by Duh 7 · 0⤊ 0⤋
www.sirius.com
2007-08-31 10:04:35 · answer #5 · answered by Anonymous · 0⤊ 1⤋