To any small business owners.... what do you feel would justify...?

Question

telling a customer to take his business elsewhere?

Answer 1

I have only done it a few times over the past few years. I am always polite, but after trying my best to make an impossible customer happy, I have told them that perhaps they would be happier with someone else. The truth is that customer who is always biting your *** is the source of a lot of trouble and lost sleep. If more people would invite those kid of people to leave, we would perhaps encourage customers to begin behaving better.

Answer 2

Ultimately, anything that makes the relationship troublesome for either of the parties. Sometimes we get a customer who is so unpleasant to deal with that we don't want to continue dealing with them. It may not be worth the brain damage that they constantly inflict on my staff. In that case, I'll call them up and tell them that, since they must be very unhappy anyway to subject my folks to such abuse, it's probably better for them to go deal with someone that they would better like to deal with. Sometimes this results in an apology if their treatment of our staff was just a result of their personal problems, and we may "cure" a customer that we can then keep, but other times, they just need to be told that we don't feel it is in their interest or our interest to continue to do business.

If the relationship is not profitable for any reason for the business, that is another good reason for the business to stop dealing with someone. This occurs sometimes when people purchase items and constantly return them without good reason. Again, explaining that we can't do business like that and they need to change their way of dealing with us or move on to someone who can better accomodate their needs is a step either up or out. An example of this is a friend who owns a dress shop. They get customers who buy very expensive gowns, wear them to an event, and then return them later (usually soiled) and say they changed their minds. After a few cycles, they have to be shut down or they will never pay for anything as they show up at all of the events wearing designer gowns.

Answer 3

Remember, The customer is always right, they are your pay check.Here is the other side to the story. You have the right to refuse any client or customer service. Example: No shirt,no shoes, no Service. You are the owner you can take lunch anytime and return at anytime. You make the rules and regulations You are the BOSS. unless your married and than your wife is... Justification: ownership

Answer 4

Depends on the situation, if its a bid-type job, i consider several factors: a) the person's demeanor b) the details of the job proposed. c) conditions the customer wants that you may/may not want to do and/or are unable to accomodate d) price. e) violation of contractual agreement on the part of the customer.

I tried to keep this in a general form to answer your question regardless of your business type.

Answer 5

Anything that would be deemed inappropriate behavior, language or physical confrontation.

One loud, rude, insulting person can have a bad affect on any other customer that hears it.

Non-payment on invoices

Bad checks

Consistent returns, using you as a bank.

Answer 6

I agree when it comes to inappropriate behavior and payment problems. I will add that anyone who isn't truthful is not someone we would want to deal with. Don't need their business if we can't trust them.

Answer 7

Vulgar or obscene conduct .
Especially if other customers are present , have police / or security escort them out .

Long overdue bills (after they paid up) .

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Answer 8

If they are rude, impolite, or not worth the time doing buisiness with them. It's a dog eat dog world!

Answer 9

illegal acts
Repeated non/late payments...I warn you girl it'll make you broke like it did me.
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