Problems with a Netgear FSV318 Router/Firewall. Will not obtain WAN IP address in spite of all seeming OK.?

Question

The hardware set up seems all 100%. The modem is a Motorola Cable Modem that works perfectly well when connected directly to a PC.
The initial set up [using 192.168.0.1] seems fine - it is a PPPoE connection requiring a full user ID and password. I am advised by the ISP that the firewall should be able to acquire automatically the IP address and DNS Servers. The connection has TCP/IP and Client for Microsoft Networks installed and running.
Yet in spite of all this I still 'time out' when running the 'TEST' from 192.168.0.1. Has anyone any ideas please ?
Just a thought - although FSV318 supposedly is able to cope with either straight-through or crossover cables, what should I be using for Modem to Router, and PC to Router ?

Answer 1

You should use straight cables for all connections to the router. I have had this problem but not with PPPoe. Here are a few possible items to check.
1. Did you set the router to PPPoe and set the correct username and password?
2. Have you tried "cloaning" the computers MAC address into the router? (some times once your computer has connected the PPPoe is looking to connect to the same MAC address -- not usually but sometimes. There is a setting in the router to do this.)
3. Once all setup, turn OFF the modem and the router, wait two minutes and connect the modem, wait till all the lights settle (usually 1-2 minutes) connect the router and wait for all lights to settle. Then try the internet.
4. Failing all that, reconnect your computer, get the IP and Gateway, and DNS information when it is connected. Manually enter that into the router and see if the router will connect at that point. (Last ditch - attempt to force effort)

Beyond that you may need to get Netgears assistance because one of these SHOULD work.