Who is responsible for the gas $$ that was put on my bank card?

Question

I went to a gas station, slipped my bank card in the pump and the screen said flip up the nozzle, then went blank. I messed with the flipper thing then after about a minute, I walked in and told the clerk I did not know if it was my bank card or the pump but the screen went blank and the gas did not kick on. She told me to go to a different pump because the pump was malfunctioning, so I backed up my car and pumped 5 bucks in gas.
Tonite my bank statement shows me someone pumped $75 worth of gas on my bankcard and it was not me. I called the gas station and they told me to call the manager in the morning. Im upset now and cannot sleep. Who do you think is responsible for that $75 dollars in gas? I think since she told me the pump was broke, and to go to a different pump, she had access to that pump and should have shut it off from inside the station and not let another customer pump gas from that pump. Especially not on my bill.

I refuse to lie to gain something. 2 wrongs do not make it right. That clerk should have shut that pump off. I am not a pump professional, and I do not know how the stupid thing works. I just assumed she would fix the problem and shut it off.

I have the reciept for the $5 in gas I bought. I actually cleaned out my car at a carwash this evening and went and dug the reciept out of the trash at the carwash 1/2 hr ago after I realized I had been duped.

Answer 1

Call your bank / card company in the morning and explain. If they show that you pumped the $5.00 gas at the other pump then they will believe you and you can file a dispute with the card company. NEXT TIME if something like that happens again press the cancel button a few times before you walk away from the pump! ... One thing that may be happening here is IF THIS IS A DEBIT CARD then it is likely that they did not actually charge your card, they may have just AUTHORIZED the card for $75.00 ... and you will be actually charged for the $5.00 and the authorization will go away after a day or two..

Answer 2

What kind of car do you drive? If your car wouldn't take enough gas to use $75 worth plus the $5, then you should be able to get off the hook. If you drive an SUV or something with a very large tank, you could end up stuck with it.

I'd go see the manager in the morning rather than just call. And if you have a car like mine, with a 16 gallon or so gas tank, you could point out to him that you couldn't have put in $75 worth of gas.

Good luck in getting it straightened out. You're right, she should have made sure the pump was cleared - but if it malfunctioned as it obviously did, it's possible that it looked cleared but wasn't.

Answer 3

Call the gas station and speak with the manager. Explain the situation and that the gas attendant told you to move to another pump and you had already swiped your card at the previous pump. They all have security cameras, so it will definately be easy for them to see someone else pumping $75 dollars of gas on your account. Tell them you want your money back b/c they still allowed people to use that pump, even though they knew it was broken. They should be paying you b/c their pump was broken and basically stored your CC info for the next person to use and basically steal from you.


Add on: If the gas station refuses to give you your money back, call your bank and file fraudulant charges. Your bank will probably resolve this for you , if the gas station won't.

Answer 4

First dispute the charge with your bank, have your account credited for the $75.00.

The pump that ripped you off, should have a time stamped record of the transaction. You in turn, should have your receipt showing the $5.00 in gas you bought. The pump numbers wont match of course. This is curcomstanional evidence, but it will show a reasonable doubt to the manager.

The clerk had the ability to clear the pump's memory, but evidently she had better things to do.

Answer 5

You have a VERY valid point, express that to the manager in the morning. I can deny/dispute the charges with your bank if the gas station does not give you credit back.
Since there is nothing you can do until the morning try to take a deep breath and get some rest.

Answer 6

She may have turned off the display inside and when you left, let her friends fill up on you.

Do you have two different charges, one for 5.00 and one for 75.00?

Call your bank first and tell them the story. See what they can do. Tell them you think you were scammed.

Then go and talk to the gas station manager.

Hopefully you still have your receipt. Also, did you catch the name of the attendant?

Answer 7

Report the card stolen and the bank will pay for it. otherwise its just an error on your part and your responsible, but report it stolen and you wont get charged.

Answer 8

honestly...i think you got ripped off