help my computer is infected............?

Question

i keep getting a pop up saying my computer is making unauthorised copies of all my files! ive scanned with my avg antivirus and spyware and also with spybot and it appears to remove it but its still giving me popups saying click here to download anti spyware tool? something called winantivirus please please help me if you can
thanks xxxxxxxxxxxxxxxxxxxxxxxxxxxx

ok my pc is not letting me into the add or remove progarammes section saying that it has been restricted!!!!

thanks everyone for your answers although they were really good. i found something called smitfraudfix and it fixed my pc in minutes!
going to leave this to vote
thanks xxxxxxxxxxxx

Answer 1

For a solution that gets almost ANY spyware / malware infection follow details below.

USE BOTH , and make sure they UPDATE before the scan


I'd reccomend these 2, run each in turn
ADAWARE fro www.lavasoftusa.com (Free personal version)
also SPYBOT S&D from www.spybot.org (Again free for home use)


Also worth having in toolbox is CCLEANER from www.ccleaner.com again a free download, and a good general windows tidyup utility.

Answer 2

Try http://tipsfromruby-internetsecurity.blogspot.com/ for further help to keep your computer protected with regular virus protection and other related updates and news

Answer 3

Used with permission from NumberSix6
Printing this would be helpful
You need not follow this in exact order, or even do all the steps, but it was written this way to ensure all issues where handled.
If you find one portion particularly helpful for removing a problem please email me

Step 1) DON'T PANIC! Take a deep breath and go grab a cup of your favorite beverage. This may take awhile.
Step 2) Clean up your pc. Remove programs you don't use via the Add/Remove Programs in the Control Panel. In Vista, you remove programs by clicking Programs and Features in the Control Panel. If you are unsure of a particular program, you can check it against a list of offenders here:
http://forums.majorgeeks.com/showthread.php?t=79754

Clean your hard drive of unnecessary files using CCleaner here: http://www.ccleaner.com/download/...
Save to your desktop, install it, then run the cleaner. Simple, yet it will free up tons of space on your hard drive. While you have the program open, run the Registry Checker as well. This will fix invalid registry entries safely. Note that you should run CCleaner for ALL accounts on your pc.
Step 3) Create a new System Restore point. Click Start>All Programs> Accessories>System Tools>System Restore. Create a restore point. Now delete all but this most recent restore point. Click Start>All Programs>Accessories> System Tools>Disk Cleanup. Click More Options tab, and then under System Restore, click Clean up. Click Yes to remove all but the most recent restore point. Click OK, click Yes, and then click OK.
Step 4) Now let's start to get rid of those nasties. Download the following programs to your Desktop. You should then install each one, but don't run them yet. Patience...patience.
Lavasoft's Ad-Aware from here: http://www.lavasoftusa.com/products/ad_a...
AVG Anti-Spyware from here:
http://www.ewido.net/en/download/...
Spybot Search and Destroy from here:
http://www.safer-networking.org/en/downl...
SUPERAntiSpyware from here:
http://www.superantispyware.com/...
I know this seems like overkill, but until someone can come up with one program that can detect everything in the wild, we need to use programs from several reputable sources.
Step 5) Use them safely. Once these programs are installed on your pc, their effectiveness may be negated by running scans normally. You need to reboot your pc into Safe Mode. Shut down your pc, wait a few seconds, then turn it back on. As your computer restarts but before Windows launches, press F8.
Use the arrow keys to highlight the Safe Mode with Networking option, which loads all of the above files and drivers and the essential services and drivers to start networking, and press Enter. If Windows launches before you can choose a safe mode, restart your computer and try again. Now it's time to start each program you installed and run scans. First, open Ad-Aware, update to the latest signatures, and run a full system scan. Delete any malware found, close the program and move on to AVG Anti-Spyware. Again, update, run complete scan, and delete the baddies. Do the same for Spybot and SuperAntiSpyware. When you are finished, restart the computer normally.
Step 6) Clean up and protect. I would recommend leaving AVG and Ad-Aware on your system, and delete the other two. These anti-spyware programs do not conflict and offer good future protection. If you happen to like the interface of the others, then by all means keep the ones you want, just so long as you have at least one solid stand-alone on your system. Uninstall the others via Add/Remove in the Control Panel.
Step 7) Not done yet. We've taken care of the spyware, but there still may be viruses and trojans lurking on your pc. If there is an anti-virus program running on your pc, shut it down. Yes, you read right, end the program. We need to run a few online scans that may conflict with the anti-virus installed. Go to Trend Micro: http://housecall.trendmicro.com/... to download and run their free online scanner. Take whatever action the scanner tells you for any virus found. Finally, do the same with the Panda Online ActiveScan : http://www.pandasoftware.com/products/ac...
Restart your computer.
Step 8) Peace at last. Make sure your anti-virus program of choice is running again and is up-to-date. If you do not have one, I suggest AVG Free Antivirus here: http://free.grisoft.com/doc/2/ or Avast 4 Home:
http://www.avast.com/eng/download-avast-...
Be sure you have at least one of the anti-spyware programs running, and also make sure you have a good firewall. PC Tools Firewall Plus is free and works on XP and Vista: http://www.pctools.com/firewall/... , as does WinPatrol 2007:
http://www.winpatrol.com/download.html...
This procedure will remove MOST malware. However, it may not catch some really nasty buggers. If you've followed all the steps and still believe you have something not right on your pc, you need some extra help. Go here: http://www.tomcoyote.org/hijackthis... to download a program called HijackThis. It examines certain key areas of the Registry and Hard Drive and lists their contents. Install, run and save a logfile which you may post on one of the forums listed on that same page as above. Some kind soul will then come along and examine your logfile and give you recommendations in order to wipe any remaining buggers away.
Please email me with comments, suggestions, and errors. If you like it, feel free to pass it on to other infected folks.

You may also find this Tweaking Guide useful
http://www.tweakguides.com/TGTC.html
If you’re a Gamer he also has excellent guides to many games

Source(s):
Many years of cleaning infected pc's

Answer 4

You have a vundo trojan - AVG wont remove this.

Read & run:

http://www.bleepingcomputer.com/forums/topic18610.html

Answer 5

Go here and have the virus removed: http://www.norman.com/Virus/Virus_removal_tools/

Answer 6

Try switching to Avast! antivirus. No, I'm not just saying that. Use it for a little while and enable boot-time scanning, so that it will get rid of viruses with "resuscitators" which it sounds like you have.

Avast! http://www.avast.com/eng/download-avast-home.html (XP, Vista)


Run a host of online sans:

NOTE: Some of these scans are virus-only, but most detect all types of malware in general.
*special* Microsoft Windows Live OneCare Safety Scanner http://onecare.live.com/site/en-us/default.htm (XP, beta version for Vista, true to its name this scan rolls a host of features into one- it checks for malware of all varieties, checks and cleans up the registry, defragments the hard drive, among other things)
Kaspersky Free Virus Scan http://www.kaspersky.com/virusscanner (XP, Unconfirmed)
Trend Micro HouseCall http://housecall.trendmicro.com/ (XP only)
BitDefender Free Online Scanner http://www.bitdefender.com/scan8/ie.html (XP, Unconfirmed)
McAfee FreeScan http://us.mcafee.com/root/mfs/default.asp?affid=294 (XP, Unconfirmed)
Windows Malicious Software Removal Tool http://www.microsoft.com/security/malwareremove/default.mspx (XP only, though it does appear to work with 64 bit Vista)
*Special* Symantec Security Check http://security.symantec.com/sscv6/ssc_eula.asp?langid=ie&venid=sym&plfid=23&pkj=ALUFRHYTINMHDKDCWLL&vc_scanstate=2&bhcp=1 (XP, Unconfirmed, has two scans- an antivirus and a general computer security check that tests for the presence of a known antivirus, firewall, and so forth)
Panda ActiveScan http://www.pandasecurity.com/homeusers/solutions/activescan/


After that, try getting Adaware, A-squared, and Blacklight.

www.lavasoft.com
http://www.emsisoft.com/en/
http://www.f-secure.com/blacklight/

Along with spybot, windows defender, and anything else you might like from this list:

Adaware http://www.lavasoftusa.com/ (XP, 32 bit Vista)
Spybot Search & Destroy http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10401314.html?tag=lst-0-1 (XP, Vista)
*Special*Comodo Anti-Malware http://www.comodo.com/boclean/boclean.html (XP, Vista, *does not scan*, helps prevent spyware/adware from being installed in the first place. Use in place of real-time protection)
*Special*Spywareblaster http://www.download.com/SpywareBlaster/3000-8022_4-10486084.html?tag=lst-0-1 (XP only, *does not scan*, helps prevent spyware/adware from being installed in the first place. Use in place of real-time protection)
AVG Antispyware http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=asf (XP only)
Spy Sweeper (With Antivirus) http://www.download.com/Webroot-Spy-Sweeper-with-AntiVirus/3000-8022_4-10635526.html (XP, 32 bit Vista, recommend disabling antivirus feature (by doing a custom installation) and using another, dedicated program. Find only-no removal features in free version)
Microsoft Windows Defender http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en&mg_id=10134 (XP, Vista *comes preinstalled on Vista machines)
Spyware Doctor http://www.download.com/3000-8022_4-10651631.html (XP, Vista, find only-no removal features in free version)
SUPERAntiSpyware http://www.superantispyware.com/superantispywarefreevspro.html (XP, Vista, some PC maintenance features)

You can have as many anti-spyware programs as you like, but only one antivirus.


One suggestion I also have for you is to visit www.eset.com and download the 30 day free trial of NOD32. Remove AVG or Avast! and replace it with this. It's a superb anti-virus program that handles just about everything the internet throws at it (including some hacker protection). It should help you if nothing else does.

The tip above me from the "Top Contributor" is also very good.. But if you have any more questions, feel free to click my "Canadian" Icon, followed by the Email Icon to contact me.

Best of luck!

--John

Answer 7

it might be a virus, so might as well restore your computer