2007-08-28 12:58:36 · 7 answers · asked by Anonymous in Business & Finance ➔ Personal Finance
If there is an honest dispute, calmly find a solution..
If they are just being belligerent and threatening, show then the door and let them sue....
2007-09-02 03:57:15 · answer #1 · answered by I Can Count To Potato 7 · 0⤊ 0⤋
Every business has to deal with them at some point .
That is just reality on planet earth . . .
Heck , at some point , most people have been a bad customer once or twice .
Actually depends on what type of difficult . . .
Demanding refund some something they trashed ?
"Oh , I am so sorry , I really wish our company policy allowed that , but No " .
Being out of control ( maybe medications out of wack )
Call security to discreetly escort them out .
Or what specifically ? Your question was wayyyy general ( as in toooo general ) .
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2007-08-28 20:14:20 · answer #2 · answered by kate 7 · 0⤊ 0⤋
There is no short cut to satisfying customers, you just have to learn to cope with them through your cool attitude.Afterall, customers are always right. I suggest you get some books that talk more about delivery and customer services.
2007-09-05 19:53:01 · answer #3 · answered by onibonoje b 1 · 0⤊ 0⤋
Above all, remain calm. Customer irritation will always escalate when they sense your irritation. Listen to their problem and DON'T interrupt. Let them vent. Usually they just want someone to listen. Empathize with their issue and attempt to make it right. If you are unsure of what they want, ask, "What do feel that I can do to resolve your problem." If the customer is abusive calmly state, "I find your language objectionable, please wait while I get my manager to assist you."
2007-08-28 20:11:11 · answer #4 · answered by Suzy 5 · 1⤊ 0⤋
Be objective. Remember that they are not angry with you personally but with the situation. Listen to them. Most people just want to be listened to and know that you are trying your best.
2007-09-03 15:01:56 · answer #5 · answered by joni38 3 · 0⤊ 0⤋
with a smile
My mom was watching a church show one day andths lady said If you smile at someone they will smile back and I tried it and it worked
Try it for one day what could it hurt.
And no not everone will but alot will.
2007-09-04 21:52:42 · answer #6 · answered by Tina R 2 · 0⤊ 0⤋
very carefully since they are always right!!!
2007-09-01 14:36:49 · answer #7 · answered by mister ed 7 · 0⤊ 0⤋