Can somebody help me please with this question?? A.S.A.P?

Question

ok say.....your product is sold with "100 percent Satisfaction Guaranteed". A customer attempts to return a product for a refund,saying he is dissatisfied with it.The product is showing alot of wear,and you have no doubt that the customer has received alot of good use from it. What do you do to satisfy this customer??

Answer 1

I am sorry but it looks like you have used our product. Let me get a manager to take care of this matter for you

Answer 2

If your product is sold with '100 percent satisfaction guaranteed' it doesn't matter how much wear and tear it shows, if the customer is not 100 percent satisfied, then your guarantee demands that you replace it or refund the purchase price. One hundred percent means absolute satisfaction and if something breaks down after being used 499 times, and the customer thinks it should be good for more than that, then the customer will not be 100 percent satisfied.

Answer 3

It is our policy to refund the customer if the product hasn't done X Y and Z to the satisfaction of the customer. In what way were you disatisfied with the product, sir?
The product is intended to do X Y and Z. In what way did the product not do X Y and Z.
The product looks as though it has gotten a lot of use and has done X Y and Z. I would not be able to resell this product to another customer in the condition in which you returned it because it has done X Y and Z so many times. I will send it back to the manufacturer as a defective "thingamabob" and give you another one.

If customer says no...give them the money and rethink the money back policy.

Answer 4

Why don't you start by putting yourself in the customer's shoes? What would you as the customer expect the company to do? What action would satisfy your complaint? Now, imagine you're a reasonable customer -- what would you expect the company to do for you? Good customer service often begins by understanding the customer's perspective. Nobody should write this for you - this is your assignment -- and there are too many books and real life situations about customer service for you to NOT do this yourself. If you have a specific question about the assignment -- like, maybe there's something you don't understand about the assignment -- please ADD DETAILS and be specific. Otherwise, it just looks like you're expecting someone else to think for you. I trust that was not your intent, so please - elaborate.

Answer 5

100 percent satisfaction is a big guarantee. You may have to accept the return of the item but change the wording of your guarantee.