Please Help Me......?

Question

OK.. i have windows xp and about 3 wks ago i started getting pop ups. so i added norton spyware. rather i added all protection a person would need but now i get one or more pop ups everytime i turn around and it's driving me crazy and i even tried having more then one program to stop the pop ups and they get through , nothing i do is stopping it......please tell me what's wrong with my computer.....thxs

Answer 1

Try a online antivirus scanner and a online anti-adware/malware/spyware scanner in safe mode with network to clean up your computer BEFORE you download anything. This because the program you download can get infected.

Disable "System Restore" for Windows Me and XP, then restart your PC to clean your system restore points for viruses, spyware, adware etc.
http://www.microsoft.com/technet/community/en-us/management/sysrestore_faq.mspx

Now restart in safe mode.
To get in safe mode Press "F8" upon boot up.
Select "Safe mode with Network".
Go to Start – Run - type iexplore http://www.bitdefender.com/scan8/ie.html Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.
When that scan does not find anything you reboot again in safe mode with network.
Go to Start – Run – type iexplore http://www.ewido.net/en/ Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.

**NOTE**: Do NOT do anything else with your computer when scanning. This because you can start virus/adware/spyware/malware manually.

When no one of these scanners are showing anything you can reboot back to normal mode.
Turn on "System Restore".

You need to get one antivirus program, one firewall, pop up blocker and some spyware/adware/malware removers if you don't have it.

**NOTE**: Only have one antivirus program and one firewall installed on your computer. http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
"Microsoft recommends that you have only one anti-virus program installed on your computer."
Anti-adware/malware/spyware are ok to have more of.

Answer 2

Do NOT download and install any more anti-virus programs unless you completely un-install any current anti-virus program.

The use of 2 anti-virus programs at the same time can cause major conflicts. The 2 scanning engines will fight each other to scan every file that you read, write or execute which can cause a slowdown. For the same reason, using 2 A-Vs can cause you to have less protection from the various malware, not more.

(Using an anti-spyware with an anti-virus is good, however and is recommended)

A much better solution, right now when your computer is severely infected, is the use of on-line scanners.

Run both of these on-line scans. Both are free and excellent at detecting and removing malware free of charge. There is no need to un-install your current protections before using these.

1. Scan for virus, worms, dialers, etc. and remove (free online scan, no downloaded program) with BitDefender's Online Scanner
http://www.bitdefender.com/

2. Scan for trojans, adware, cookies, and spyware and remove (free online scan, no downloaded program) with Ewido Online Scanner ( now known as AVG Anti-Spyware). This is NOT the same as AVG Anti-Virus.
http://www.ewido.net/en/

These scans will take quite a bit of time. The time is necessary to clean-up an infected computer.

Good luck.

Answer 3

Use a REAL anti virus and Spyware solution, not Nortons.

For AV, try AVAST, free at www.avast.com

For teh spyware and popups,
I'd reccomend these 2, run each in turn
ADAWARE fro www.lavasoftusa.com (Free personal version)
also SPYBOT S&D from www.spybot.org (Again free for home use)


Also worth having in toolbox is CCLEANER from www.ccleaner.com again a free download, and a good general windows tidyup utility.

Answer 4

Your computer is infected with rogue antispyware program
1.Download the spyware removal tool from http://www.sff.notlong.com
2. Unzip the folder called Smitfraud.zip and run a file called smitfraudfix.cmd in the folder.
3.Follow the menu screen options and select option 1,2,Q
4.restart your computer once
5.Download a free spyware software like Spybot search and destroy from http://www.geeksjunction.com/Download/Download.html to check your computer for spyware.
6.For more detail logon to http://www.geeksjunction.com

Answer 5

could be you have adware installed on your cumpter, i suggest you run a scan, using your antispyware delete temp files along with cookies and cleay your history.

to clear and delete cookies and temp files along with history, look up at tools on your web browser click it then click internet options from that first tab you can delete and clear all 3.

Answer 6

Here is a list of free anitspyware programs, get several different ones cause no one antispyware program can detect all spyware
http://www.basicspywaretips.com/spywareremovaltool.html